Deepali Pandita
Panvel,MH
Summary
A self-motivated and dedicated professional with a robust work ethic and believer of collaborative teamwork and possess outstanding communication skills. The primary goal is the ongoing refinement of professional skills through experiential learning, consistently delivering exceptional results in high-pressure work environments. With 6+ years of valuable experience, here to bring a wealth of knowledge and expertise to any endeavor.
Overview
7
7
years of professional experience
Work History
Assistant Manager - QA
VOIS Vodafone Intelligent Solutions
2019.10 - Current
- Reviewed and validated requirements and technical specifications to develop Test Plan by creating Test Scenarios and Test Cases for Progression Projects considering positive and Negative aspects. Created Test Cases for small Epics under Regression as well. Documenting workflow of test scenarios.
- Drove the release targets by meticulously managing and completing the test packs, ensuring alignment with project deadlines.
- Wrote detailed test scenarios and cases, accurately logging errors and defects in comprehensive test reports.
- Presented test reports and analysis to management including recommended software fixes.
- Documented, triaged and managed defects in Azure ADO and worked with developers to facilitate timely resolutions.
- Worked with R&D and Support departments to troubleshoot system issues and defects and propose solutions.
- Managed and led defect resolution meetings involving crossfunctional teams, including the development team, deployment team, production testers, stakeholders, project leads, and test managers, resulting in the timely identification and resolution of product defects.
- Performed end-to-end system integration tests to asses validity of code changes and system improvements.
- Liaising with different teams in the dependency chain to prioritize requests and streamline issue resolution.
- Allocated daily tasks and motivated the team to meet daily targets.
- By actively engaging in both Progression and Regression Testing, I contributed to the overall quality assurance process, helping to maintain a robust and reliable software system.
- Proactively orchestrated defect triages by facilitating seamless communication and collaboration among development, retention and seamless information exchange within the team.
- Conducted Knowledge Transfer (KT) sessions and created comprehensive documentation for team members to preserve and share the insights and knowledge acquired during defect triages. This facilitated knowledge
Technical Assistance Associate
Amazon Development Centre
2017.05 - 2019.10
- Collaborated with Specialty Heavy and Bulky Team and was responsible for identifying and addressing brand and carrier escalations. Used to follow up with point of contact (POC) to investigate any issues and took corrective actions to ensure seamless customer experience.
- Managed diverse portfolio of processes, overseeing five domestic and one international process during my tenure
- In addition, I had privilege of collaborating with Amazon ACES team, dedicated to driving innovative ideas for process improvement and closing gaps in our operations.
- Served as Subject Matter Expert, offering guidance and support to new hires.
- Contributed to the Alexa project as a transcriber.
- Awarded the Andon Cord Award for successfully identifying and addressing a chain of product defects by collecting and analyzing data during the Amazon festive sale season.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Employed knowledge of latest company policies, escalating critical issues and monitoring queries in line with best practices.
Education
Bachelor's of Engineering -
JSPM, NTC Pune University
Pune05.2017
Skills
- API testing
- Manual Testing
- Agile Methodology
- Pega Admin Database
- SQL
- Soap UI
- Dev-Ops Pega
- Windows
- Quality center HPALM
- Siebel CRM
- Putty
- Loan Management System
- ORSIM
- Oracle Order and Service Management
- ADO Defect
- JIRA Defect management
- Citrix
Projects
- Led the AOM (Always on Marketing) upgrade project as a team lead, replacing the legacy system with the cutting-edge capabilities of AI and PEGA. This transformation empowered our system to formulate strategies for introducing a new contract, enabling existing customers to seamlessly upgrade or purchase a new contract.
- Played a pivotal role in the AOM Support team, responsible for configuring essential data for execution and collaborating with development and deployment teams to facilitate the deployment of the latest code packages. Additionally, I maintained the AOM Database to ensure data consistency between the legacy and new systems, contributing to the seamless functioning of our operations.
- Engaged in various channel upgrade projects. These initiatives involved enhancing and optimizing customer upgrade experiences across multiple channels.
Contributed to the Regression project as a core team member, overseeing and testing all aspects of the customer journey within - Have attended 5 day boot camp on Automation Testing.
Timeline
Assistant Manager - QA
VOIS Vodafone Intelligent Solutions
2019.10 - Current
Technical Assistance Associate
Amazon Development Centre
2017.05 - 2019.10
Bachelor's of Engineering -
JSPM, NTC Pune University
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