Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Deepanshu Sharma

Deepanshu Sharma

Sr. Associate, CTK
Delhi

Overview

5
5
years of professional experience

Work History

Sr. Associate, CTK

Amazon
09.2022 - Current
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Monitored customer service metrics and performance indicators to identify areas of opportunity.
  • Managed customer relations through communication and helpful interactions.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.

Customer Service Associate

Amazon
Noida
03.2018 - 09.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Cross-trained and provided backup support for organizational leadership.

Education

Bachelor of Arts - Political Science

University of Delhi
Delhi
04.2001 -

Skills

Customer Service

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Timeline

Sr. Associate, CTK

Amazon
09.2022 - Current

Customer Service Associate

Amazon
03.2018 - 09.2022

Bachelor of Arts - Political Science

University of Delhi
04.2001 -

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Deepanshu SharmaSr. Associate, CTK