Deepanshu Sharma
Sr. Associate, CTK
Delhi
Overview
5
5
years of professional experience
Work History
Sr. Associate, CTK
Amazon
09.2022 - Current
- Spoke to customers in native language to increase loyalty and establish relationships.
- Monitored customer service metrics and performance indicators to identify areas of opportunity.
- Managed customer relations through communication and helpful interactions.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Customer Service Associate
Amazon
Noida
03.2018 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and provided backup support for organizational leadership.
Education
Bachelor of Arts - Political Science
University of Delhi
Delhi 04.2001 -
Skills
Customer Service
Microsoft Excel
Ability to work under pressure
Microsoft Office
Adaptability
Timeline
Sr. Associate, CTK
Amazon
09.2022 - Current
Customer Service Associate
Amazon
03.2018 - 09.2022
Bachelor of Arts - Political Science
University of Delhi
04.2001 -