Deepesh Menghaney

Overview: Lens kart.

Revolutionized eyewear industry in India by becoming leading e-commerce portal and adopting innovative omni-channel approach.

• Demonstrated expertise in Data Segmentation & Lead Optimization to drive sales performance and achieve revenue goals.
• Executed Due Diligence process, collaborating with operations and process excellence teams to identify gaps in the process lifecycle. Created innovative solutions that eliminated existing issues and optimized end-to-end processes.
• Developed and implemented strategic account management strategies to drive sales growth and expand market reach.
• Developed capabilities by identifying and evaluating potential technology partnerships

SLA & KRA Performance Management:

• Enhanced operational efficiency by aligning strategic objectives with frontline operations through effective process execution.
• Analyzed factors contributing to SLA non-fulfillment, devising customized strategies for improved service delivery.
• Implemented strategies to achieve desired levels of revenue/margin and enhance employee engagement for improved retention

Established a successful Governance Model

• Conducted regular reviews and analysis of process performance at varying intervals (daily, weekly, monthly). Identified reasons for variations in performance and worked closely with Process Excellence teams to formulate proactive action plans.
• Partnered with Support functions to achieve revenue/margin goals, while catalyzing query resolution and developing tailored training plans.