Deepika A
Banker with 16 years of Experience
Chennai,TN
Summary
With over sixteen years of experience in the banking and financial services industry, I have a strong background in liability products, wholesale banking operations, branch banking, trade finance operations, compliance, retail banking products, and customer relationship management. My expertise lies in effectively managing complex financial transactions, ensuring regulatory compliance, and fostering strong client relationships. I am now seeking new opportunities to leverage my extensive knowledge and skills to drive success for a forward-thinking organization in the banking and financial services sector.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Zonal Liability Head- Chennai
THE FEDERAL BANK LIMITED
05.2024 - Current
- Co-ordination with branches, regions and other verticals for increasing Liability business for the state
- Involved in Strategic decision making in improving Liability business for the bank more specifically for the Zone
- Guiding and Supporting the branches in KYC aspects, due diligence and regulatory aspects in Savings Accounts, Current Accounts, Term Deposits, NR accounts and NR deposits
- Motivating, monitoring and Reviewing the Corporate salary business, Priority relationship managers, outsourced sales resources on their performance and productivity level
Corporate Client Service Center- Center Head
THE FEDERAL BANK LIMITED
05.2019 - 04.2024
- Heading Chennai- Wholesale banking operations of Corporate clients
- Handling General Banking, Advances and Trade related operational requirements of creamy layer of clients
- Hand holding the clients for Digital banking migration
- Supporting the Wholesale banking business team in all operational aspects of New to Bank & Existing clients
- Evaluated staff performance regularly to identify areas of improvement and provide constructive feedback for professional growth.
Senior Manager- Branch Head
THE FEDERAL BANK LIMITED
05.2018 - 04.2019
- Overall Branch business and quality administration
- Staff management, Loan recovery from NPA accounts, Inspection comments rectification
- Sourcing SME & Retail business and taking up proposal after preliminary screening
- Ensuring the Bank's policies and procedures comply with the rules associated with credit lending
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
Manager- Retail Loans & Foreign Exchange Operations
THE FEDERAL BANK LIMITED
10.2012 - 04.2018
- Processing of Education loan, Car loan, Housing loan, Mortgage loan
- Follow up on post disbursal conditions and security perfection including MOD, ROC, CERSAI, Insurance etc
- Scrutinizing trade documents and managing import & export related transactions
- Overseeing and implementing quality processes in all aspects of foreign exchange operations
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly and ensuring high-quality service delivery.
Assistant Manager – Personal Banker Authorizer
HDFC BANK LIMITED
04.2009 - 10.2012
- Reviewed, ensured efficient management of Branch operations in accordance with statutory requirements
- Provided excellent customer service, while enhancing the value of existing accounts of clients and retaining accounts
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
MBA - Finance & HR
St. Joseph's College of Engineering
Chennai, India 06.2007 - 04.2009
BBA -
Lady Doak College
Madurai, India 06.2004 - 04.2007
Skills
Interpersonal Relationship
Teamwork and collaboration
Time management
Problem Solving
Flexible and adaptable
Customer service
Personal Information
- Date of Birth: 09/09/1986
- Marital Status: Single
Certification
Certification in Sustainability and Climate risk (SCR) conducted by GARP
Timeline
Zonal Liability Head- Chennai
THE FEDERAL BANK LIMITED
05.2024 - Current
Certification in Sustainability and Climate risk (SCR) conducted by GARP
11-2023
Corporate Client Service Center- Center Head
THE FEDERAL BANK LIMITED
05.2019 - 04.2024
Senior Manager- Branch Head
THE FEDERAL BANK LIMITED
05.2018 - 04.2019
Certified Documentary Credit Specialist from International Chamber of Commerce
04-2014
Manager- Retail Loans & Foreign Exchange Operations
THE FEDERAL BANK LIMITED
10.2012 - 04.2018
CAIIB (Certified Associate of Indian Institute of Bankers) from Indian Institute of Banking and Finance
11-2011
Assistant Manager – Personal Banker Authorizer
HDFC BANK LIMITED
04.2009 - 10.2012
MBA - Finance & HR
St. Joseph's College of Engineering
06.2007 - 04.2009
BBA -
Lady Doak College
06.2004 - 04.2007
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