Deepika Nambiar
Secunderabad
Overview
3
3
years of professional experience
Work History
Senior Process Associate
Accenture Solutions Pvt. Ltd.
10.2021 - 12.2022
- Identified control gaps in processes, procedures and systems through in-depth research and audits and suggested methods for improvement
- Supervised processes to eliminate weak points or bottlenecks in business operations
- Collaborated with clients to understand their expectations and deliver on their requirements
- Mentored and guided employees to foster proper completion of assigned duties
- Coordinated weekly meetings for internal and external groups
- Ensured quality in all deliverables through rigorous quality assurance processes
- Made effective decisions to resolve issues and address challenges in a timely manner
Trust & Safety Associate
Accenture Solutions Pvt. Ltd.
12.2019 - 09.2021
- Helped improve the quality and safety of online content by analyzing and reviewing user content and/or investigating, escalating and resolving issues that are reported by users or flagged by the system
- Understood and adapted to the changing client policies and guidelines
- Made effective decisions to resolve issues and address challenges in a timely manner
- Participated in process improvement initiatives on quality improvement and efficiency of work
- Maintained flexibility in meeting changing business needs in a fast-paced environment
Education
Master of Business Administration - Finance
CSI Institute of PG Studies
Hyderabad, India09.2019
Bachelor of Science - Computational Science
Govt.Degree College For Women
Hyderabad, India01.2016
Skills
- Process Improvement
- Content Moderation
- Quality Assurance
- Microsoft Excel
- Effective Decision Making
- Internal Auditing
Accomplishments
- Earned Star Award for delivering best performance
- Received promotion to next level for leading a new project
Timeline
Senior Process Associate
Accenture Solutions Pvt. Ltd.
10.2021 - 12.2022
Trust & Safety Associate
Accenture Solutions Pvt. Ltd.
12.2019 - 09.2021
Master of Business Administration - Finance
CSI Institute of PG Studies
Bachelor of Science - Computational Science
Govt.Degree College For Women
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