Deep Jyoti Uniyal
Check Cabin Attendant
New Delhi
Summary
Adept in customer service and flight safety, my tenure at Indigo Airlines is marked by enhancing customer loyalty and adeptly managing in-flight emergencies. Leveraging interpersonal communications and leadership qualities, I spearheaded training sessions and improved passenger experience, demonstrating significant adaptability and problem-solving skills in high-stakes environments.
Overview
12
12
years of professional experience
Work History
Check Cabin Crew
Indigo Airlines
10.2012 - Current
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Education
BBA - BBA in Aviation,Tourism And Hospitality Management
Annamalai University
New Delhi, India 04.2001 -
Skills
Customer Service
Flight safety
First Aid
Public Speaking
Leadership Qualities
Interpersonal communications
Relationship Management
Workload Management
Sales and Marketing
Hospitality service expertise
Administrative tasks
Training and coaching
Problem-solving abilities
Training and Development
Accomplishments
- Started my career as Cabin Crew in 2012.
- Became Lead Cabin Crew in 2015 and in that very same year I was a part of DGCA recertification programme in which DGCA conducted a series of examination to assess the Standard Operating Procedures of Indigo in a particular type of Fleet which was Airbus A-320. It was a 3 month long training in which were taught about Airbus A-320 in depth.
- Later on became Core Lead in the year 2018 in which I was managing a team of atleast 90-100 cabin crew based out of different bases.
- I was later on selected to be a part of Task Force which started in October 2020 and lasted till April 2021.
Our Project was to increase the number of Pre-Booked Meals on board and I was a group Leader of this project.
This Project had a positive impact in the increase of the prebooking of meals on board. - Became Check Cabin Crew in April 2022 and working in the same position till date.
Reading and travelling
- Currently I am reading the history of Italians from the eyes of one of the most celebrated poet of all times "Dante Alighieri" and his masterpiece called as-The Divine Comedy
- I'm an avid reader and loves reading almost anything and everything. Well, the next one is already in my mind and that would be Leo Tolstoy's War and Peace.
- I Love travelling and that is why I am working as a Cabin Crew. Well, my last trip was to Turkey & London and spent some considerable amount of time there.
Timeline
Check Cabin Crew
Indigo Airlines
10.2012 - Current
BBA - BBA in Aviation,Tourism And Hospitality Management
Annamalai University
04.2001 -
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