Deepthi Balan
Functional Analyst
Navi Mumbai,MH
Summary
Functional Analyst, Human Resources Professional with proven track record of experience in various phases of Software Development Life Cycle, Process Improvements, HR Digitization and Transformation.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Functional Analyst (Manager)
Tata Consultancy Services
04.2020 - Current
- Spearhead the functional analysis and digital transformation of HR processes, resulting in a 30% decrease in administrative workload, and increase in employee engagement
- Bridging the gap between the business needs and the technology
- Preparation of User Stories, proposing solution approach for HR applications
- Building functional solutions from a given set of business requirements specially for Compensation Benefits & Time Management module
- Partner with cross-functional teams to lead and support projects to improve system functionality throughout the entire development lifecycle
- Published user manual and convened stakeholder change
- Improved system efficiency by identifying and resolving functional discrepancies in software applications.
- Streamlined business processes by conducting thorough requirements analysis and providing actionable recommendations.
- Managed project priorities effectively, balancing multiple tasks to achieve desired outcomes on time and within budget constraints.
Business Analyst
Tata Consultancy Services
04.2016 - 03.2020
- Facilitated a liaison among stakeholders to analyze, communicate and validate requirements for changes in HR processes, policies, and information systems and to bridge the gap of understanding between the business needs and the technology
- Developed comprehensive requirement documentation including Business Requirement Specifications (BRS) and User Stories, facilitating clear communication and alignment between stakeholders and technical team to streamline project execution and delivery timelines
- Coordinate user acceptance testing with business users prior to production go-live
- Conducted UAT & Demo's with the cross-functional business teams to ensure the system was aligned with the vision of the stakeholder
- Mapping current processes and offered recommendations for improvement.
Process Enabler (Employee Relations)
Tata Consultancy Services
07.2009 - 03.2016
- Maintained comprehensive knowledge of Appraisal/payroll/HR policies to better serve customers and meet demanding objectives
- Worked with support teams to resolve issues with product, service or accounting areas
- To pursue timely updates from Corporate Finance / HR and cascade it to the team and employees across TCS
- Strong experience in team management including: Training programs, Performance measurement, handle new pilots & Anchor for New Initiatives
- Acting as a mentor for newly trained in improving their performance
- In depth analysis of issues, identifying the system root cause & fixing it with high level of co-ordination
- Maintaining complete documentation for each employee, and solutions to their respective inquiries & complaints
- Providing Human Resources support to employees and managers in the areas of Employee Relations, Performance Management, Benefits, and policy administration and interpretation Handling Payroll issues related to countries like India, US and Canada
- Increasing awareness and transparency of different levels by handling Appraisal/payroll/HR policies related queries through different channels of communications
- Providing Induction sessions for new joiners of the account, Mentoring new team members.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Education
Post - Graduate Diploma in Business Administration- HR & Operations -
SCDL
Bachelor of Commerce - Financial Accounting & Auditing
Mumbai University
Skills
HR Compensation benefits & Time management
Certification
LinkedIn Certification in Strategic HR and Agile Product Owner.
Accomplishments
- TCS Star of the Month
- Learning Achievement Award
- Service Commitment Award
Timeline
Functional Analyst (Manager)
Tata Consultancy Services
04.2020 - Current
Business Analyst
Tata Consultancy Services
04.2016 - 03.2020
Process Enabler (Employee Relations)
Tata Consultancy Services
07.2009 - 03.2016
Post - Graduate Diploma in Business Administration- HR & Operations -
SCDL
Bachelor of Commerce - Financial Accounting & Auditing
Mumbai University