A result driven and highly motivated individual with excellent team building, planning, analytical and sales skills. Detail-oriented with exceptional abilities to meet high expectations. Committed to maintaining and delivering quality service standards. Knowledgeable in corporate finance and technology usage and digital services. Effective technical and communication abilities with a knack for numbers, statistics and analytics. Seeking exciting and challenging role in business analytics and project management. Accomplished Manager successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.
Hi, I’m
Deepti Tyagi
Business Analyst
Mumbai
Summary
Overview
7
years of professional experience
5
years of post-secondary education
3
Certifications
1
Language
Work History
Yes BankMumbai
Manager - Corporate Service Delivery
12.2021 - Current
Job overview
- Accomplished multiple tasks within established timeframes.
- Evaluated suppliers to maintain cost controls and improve operations.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Monitored expenditures to mitigate risk of overages.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Prepared annual budgets with controls to prevent overages.
RBLMumbai
Bank
Analyst/Deputy Manager
11.2020 - 12.2021
Job overview
- Liaison between the Branch Relationship Managers and the Cluster MIS team to facilitate smooth flow of achieving business numbers
- Proficient in working with diverse users and stakeholders to elicit, analyze, communicate, gather and document requirements using tools like MS Excel, MS Outlook
- Managed SharePoint site to host collections for client databases, requirements and reports
- Experienced in collaborating with Product Managers for different AMCs to work on internal processes for better user experience
- Develop & Update reports using MS Access to present findings in clear, concise summaries, highlighting performance measure such as monthly, quarterly, yearly, versus plan and year over year
- Achievements:
- Helped to improve the Service Quality and Audits of Assigned branches
- Assisted Branch officials in closing customer complaints in given TAT.
Angel BrokingMumbai
Franchisee Manager
11.2018 - 12.2019
Job overview
- Franchisee Manager handling B2B business operations with around 14000+ Business Partners/APs
- Direct responsibility for providing business development support and operations to those set of assigned Sub-brokers around 600+ mapped
- Implementing framework, including day to day operations with providing market overview and coordinating with our equity advisors to provide them best advisory support.
India Infoline Ltd
Wealth Management Advisor
02.2018 - 08.2019
Job overview
- Extension of 3rd party sales namely Insurance (Life & Unit Linked Policies) and Investment Services to customers
- Cross selling of other banking products to the clients of the bank
- Training BM/RM in Pune on investment advisory and planning tools
- Provide strategies to branches for further penetrating existing Accounts.
Axis Bank
Customer Service Officer
06.2015 - 01.2018
Job overview
- Managed large cash transactions, ensuring accuracy and establishing positive customer relations while minimizing liability risk, while also following collection procedures
- Created and sustained relationships with personal and business clients, enlarging the branch’s consumer base
- Kept careful control of cash flows coming in and out of bank, ensuring no loss to the branch by detecting and preventing use of counterfeit cash, cheque.
Education
Som-Lalit Institute of Management Studies, PGDM
Post Graduate Diploma from Management, Marketing, Finance
01.2013 - 01.2015
University Overview
Meerut College
B.Com (Bachelor of Commerce)
01.2010 - 01.2013
University Overview
Won Best Employee Performance for the month in RBL Bank
Won Certificate for Cross-Sell Mutual Fund (ETF category) in Angel Broking
Won various awards at cluster level in Axis Bank
Won Several Prizes in Elocution Contest in School and College
Finisher in Several 10
University Overview
Certified Business Analysis Professional (CBAP) by Simplilearn in collaboration with IBM
University Overview
EY - Program provides extensive expertise in Business Analysis Planning & Monitoring, Elicitation and Collaboration, Requirements Life-Cycle Management, Strategy Analysis and Business Process Management perspectives. Has passes the exam with 94.17
Undergone a “Young Bankers Program in Banking & Finance” by Axis Bank
Cleared AMFI (Association of Mutual Funds in India) Certification
Cleared IRDA (Insurance Regulatory Development Authority) Certification
University Overview
Skills
Good at NegotiationDetail –OrientedCritical ThinkingInterpersonal and Written CommunicationClient Relations & Key Account ManagementRisk ManagementTechnical SkillsDomainBanking, Finance & Insurance, BrokingMethodologies: SWOT, Risk Analysis, Lucid Charts, UMLBanking and CRM s/w – Finacle, Finware, PeopleSoft (HRMS), CRMNEXTMS Office: MS Excel, MS Word, PowerPoint, MS Visio, MS SharePoint, MS OneNote, Outlook
On time project delivery
Service and application delivery
Field service delivery
Service delivery
Certification
Certified Business Analysis - CBAP
Timeline
Manager - Corporate Service Delivery
Yes Bank
12.2021 - Current
Bank
Analyst/Deputy Manager
RBL
11.2020 - 12.2021
Franchisee Manager
Angel Broking
11.2018 - 12.2019
Wealth Management Advisor
India Infoline Ltd
02.2018 - 08.2019
Customer Service Officer
Axis Bank
06.2015 - 01.2018
Som-Lalit Institute of Management Studies, PGDM
Post Graduate Diploma from Management, Marketing, Finance
01.2013 - 01.2015
Meerut College
B.Com (Bachelor of Commerce)
01.2010 - 01.2013
Finisher in Several 10
Certified Business Analysis Professional (CBAP) by Simplilearn in collaboration with IBM
Undergone a “Young Bankers Program in Banking & Finance” by Axis Bank
Cleared AMFI (Association of Mutual Funds in India) Certification
Cleared IRDA (Insurance Regulatory Development Authority) Certification