ROHIT KUMAR SINGH
Regional Sales And Operations Manager
Ghaziabad
Summary
Business and operations leader with 13+ years of experience across partner-led business models, regional operations, and enterprise-aligned service delivery environments. Strong expertise in channel sales, franchise expansion, and multi-location business governance, with a consistent record of scaling networks, stabilizing operations, and improving execution quality. Adept at operating in matrix organizations, working across cross-functional teams, and driving performance in structured, process-driven enterprises.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Regional Manager
Career Launcher
New Delhi
09.2022 - Current
- Own regional business operations across a large multi-center network, overseeing sales performance, partner engagement, and service delivery outcomes.
- Played a key role in setting up and scaling new business locations, contributing to the launch of 10+ new centers during the tenure.
- Manage operations across 20+ centers, ensuring operational consistency, brand alignment, and revenue continuity.
- Lead and influence a distributed team of 50+ employees working across different centers, driving execution discipline and performance alignment.
- Handle a high-value regional business portfolio exceeding ₹50 crore, balancing growth priorities with operational governance.
- Conduct structured regional business reviews, identifying performance gaps and executing corrective and recovery plans.
- Act as the primary escalation authority, coordinating cross-functional resolution to minimize business disruption.
- Work closely with senior leadership, regional heads, partners, and cross-functional teams across sales, operations, academics, and support functions.
- Provide leadership with data-backed insights and performance analysis, enabling informed decision-making at the regional level.
Sales Manager – Franchise Sales, Operations & Expansion
Aptech Ltd.
Noida
04.2018 - 07.2022
- Owned end-to-end franchise sales, operations, and expansion across multiple geographies, managing the complete partner lifecycle.
- Supported network expansion through the launch of 15+ new centers, from partner identification to operational readiness.
- Managed a large franchise ecosystem of 50+ centers, ensuring compliance with operational standards and commercial alignment.
- Worked closely with 80+ employees operating across different centers, enabling coordination, performance tracking, and issue resolution.
- Handled a business portfolio exceeding ₹50 crore, balancing growth objectives with partner viability and operational stability.
- Conducted regular business health reviews with franchise partners, identifying risks and executing corrective action plans.
- Acted as a key escalation point for operational and commercial issues, ensuring faster turnaround and partner retention.
- Collaborated with internal stakeholders to ensure timely service delivery, reporting discipline, and execution consistency.
STH Executive
NIIT Limited
06.2016 - 04.2018
- Supported a large-scale, industry-aligned training initiative delivered in collaboration with enterprise and sector stakeholders.
- Managed operational execution for a program portfolio of approximately ₹20 crore, ensuring governance, reporting accuracy, and delivery adherence.
- Coordinated employability-focused programs designed to prepare candidates for enterprise operations and IT services environments.
- Worked with delivery teams to ensure alignment with workplace processes, service discipline, and enterprise expectations.
- Supported end-to-end execution from training delivery to workforce readiness, enabling smooth transition into structured corporate environments.
Business Development Executive
Fab2U
10.2015 - 04.2016
- Drove vendor acquisition and onboarding to expand platform offerings and market coverage.
- Managed partner relationships in a startup, high-ambiguity environment.
Team Leader – Sales
Webmaxter Technologies Pvt. Ltd.
03.2013 - 10.2015
- Led and coached a frontline sales team, ensuring target adherence and productivity.
- Handled high-impact customer escalations, improving retention and service outcomes.
- Stabilized team performance during high-pressure operational situations through training and structured execution.
Sales Supervisor
DNR Infotech Pvt. Ltd.
08.2012 - 02.2013
- Supervised sales operations and ensured consistent target execution.
- Managed customer escalations and supported service continuity.
Education
PGDM - Marketing
Indian Institute of Planning And Management
Kolkata06-2012
Bachelor of Business Administration -
Shillong College
Shillong, India05-2010
Skills
Business & Growth
Regional Business Operations
Channel Sales & Partner Management
Franchise Sales & Expansion
Business Development & Market Growth
Governance & Execution
Service Delivery & Operational Excellence
Business Reviews & Operating Cadence
Issue & Escalation Governance
Key Leadership Highlights
- Led multi-location business operations spanning 20–50+ centers across regions
- Built and managed distributed teams of 50–80+ employees across partner ecosystems
- Drove network expansion of 25+ new centers across two organizations
- Managed P&L portfolios exceeding ₹120+ crore across multiple business lines
- Acted as escalation and governance lead for high-impact partner and service issues
Tools And Systems
- CRM & Sales Reporting Systems
- Performance Dashboards & MIS
- Partner Management & Review Frameworks
- Business Review & Presentation Tools
Role Alignment
Experience aligned with roles involving regional operations, partner ecosystems, service delivery governance, expansion initiatives, and enterprise execution.
Timeline
Regional Manager
Career Launcher
09.2022 - Current
Sales Manager – Franchise Sales, Operations & Expansion
Aptech Ltd.
04.2018 - 07.2022
STH Executive
NIIT Limited
06.2016 - 04.2018
Business Development Executive
Fab2U
10.2015 - 04.2016
Team Leader – Sales
Webmaxter Technologies Pvt. Ltd.
03.2013 - 10.2015
Sales Supervisor
DNR Infotech Pvt. Ltd.
08.2012 - 02.2013
PGDM - Marketing
Indian Institute of Planning And Management
Bachelor of Business Administration -
Shillong College