English, Hindi, telugu
Gulaigari Uday Shankar
Deputy Manager - DC
Hyderabad,TG
Summary
To obtain a responsible and prospective position where my technical skills are used and creativity is challenged towards the maintenance and production of the system in a domain that enhances my career professionally and also fulfills goals of the organization
Over 7+ years of professional experience in System Administration and Data Centre Engineer with Windows Administrator, Networking, project Management/Service delivery (IT) and Vendor/Assets Management.
Overview
3
3
2
2
Certifications
20
20
years of professional experience
Work History
Deputy Manager Operation & System Admin (IT)
Reliance communications Ltd (RIDC)
12.2018 - Current
- Expertise in Monitoring tools like MRTG, Whatsup Gold.
- Expertise in Client Installation, Configuration, Administration.
- Installing and Configuring Linux flavors
- Basic troubleshooting of Linux OS.
- Managing File Permissions and Quota Management in Linux / Windows.
- Knowledge on Configuring and Administrating of File Servers (NFS, FTP, SAMBA), DHCP, DNS, NIS Servers, APACHE web server, Tomcat Application Server.
- Installation, Configuration and administration of Windows 2000,2008/2012 Server.
- Managing and maintaining Active Directory Users & Computers through Server2008
- Windows server administration tasks which include DNS, DHCP, IIS servers
- Managing & Administering Users through group policy.
- Group Policy, Password Settings/Account Restrictions/Profile Settings.
- Added and removed server roles and features.
- Creating and deleting users, groups. Giving permission to share folders
- Troubleshooting problems with the help of Event Logs
- Configuring Disk Management RAID & Quota
- Handling L1& L2 escalations with respect to Applications, Network and Domain
- RAID (0, 1, 5, 10) configuration
- Getting patches updated on servers
- Checking disk space issues on servers and services
- Monitor error report logs and hardware errors
- Knowledge on Installing, Configuring and Administering Windows 2008 Server.
- Basic Configured and Managed Cisco Routers/Switches.
- Expertise in maintaining ticketing system named as TOS owned by Reliance
- Basic Knowledge on Routing protocols like RIP, IGRP, EIGRP and OSPF.
- Successfully Carried out Migration activities and other planned events within the agreed time lines given by customer.
- Independently Handling cloud services hosted on Reliance own Cloud setup & IBM Soft layer
- Involved in presales & post sales activities
- Ability to understand the QMS (ISO 9001), ISMS (ISO 27001) and ITSM (ISO 20000) standards and adhere to standards in Data center environment.
- Knowledge in Structure cabling in IDC.
- Reliance IDC (Internet Data Center) today Hosts more than Five Thousand Business critical servers for various corporate. Reliance IDC is one of the biggest in its nature in terms of technology deployment and its vastness. Accounts like Rediff, Central Bank Of India, BOB, Syndicate Bank, BSE, NPCI(National Payment Coorporation of India), IFTAS, Kalpataru Ltd , Mach Mobile, Godrej, CDSL, to name a few is in the list of clientele of Reliance IDC.
Network Operations Center Engineer & Project Coordinator
Tulip Telecom
12.2006 - 04.2014
- As an operations team member, responsible for ensuring the Service Level Objective (SLO) has been met which has been committed with customer by doing timely escalation of problems to the right team.
- Incident Management and Problem Management with the help of ticketing mechanism
- Creation/Deletion of policies in Juniper Net screen Firewalls.
- Backup policy configuration and monitoring
- Coordinating with ISPs for commissioning, troubleshooting the Internet and leased lines.
- Preventive and corrective measures on time through formal RCA document on the crisis incident call reported by customer.
- Ensure all the customer requirements and concerns been communicated to the cross-functional teams and addressed on priority.
- Handling the project for managed, dedicated and collocation customer.
- Managed successful migration of critical production and contingency servers with no impact to business.
- Planning, executing, monitoring and reviewing ongoing projects to ensure completion of the project within the time and budgetary parameters and for optimizing resource utilization.
- Project implementation includes site preparation for colo space & power management, various IT / Telecom devices like server's (Blade & high end server's ),high end storages, routers, switches, modems, MUX etc
- Managing services provisioning like installation & administration of various flavors/versions of OS, VERITAS backup, various flavors/versions of database, storage management, network/security management, antivirus management, mailing & domain name services etc.
- Lead and monitor the Project/Service Delivery Team
- Project Management & On-site Operations across all platforms for pan-India IDCs.
- The provisioning and assurance of all external customers.
- Project Manager is responsible for provisioning of cases which are logged by PMG in P7 and sending PR memo to PMG as per the BOM confirmed by SDM.
- Handling end to end management of projects from Understanding the customer project requirement, it’s feasibility before implementation and final execution of projects
- Interacting with various teams Sales, Product Support, Facility etc for smooth delivery of assigned Projects
- Handled a 100+ clients from various sector’s (BFSI/FMCG/Manufacturing/Pharmacy/IT etc) and functioned as single point of contact for the customer for any service related issues during operations tenure for implementation of their WAN Network.
- Operations included Problem & incident Management & customer life cycle management
- Achieving customer satisfaction by ensuring service quality norms and building the brand image by exceeding customer expectations.
- Achieved high degree of customer satisfaction by connecting with customers; helped customers attain achievable development plans, schedules, and project outcomes, ensuring success of difficult IT projects.
- Successfully carried-out the Smooth transition with other cross functional Vendor’s during the tenure of the Project.
- Site Restriction, Network Monitoring, Maintenance and troubleshooting at Server and Client end.
Education
B.Sc. - Computer
A.V. Collage
Hyderabad, APSkills
Cost analysis and savings
Operations management
Performance improvements
Sales strategies
Certification
Cisco Certified CCNA Professional.
Timeline
Deputy Manager Operation & System Admin (IT)
Reliance communications Ltd (RIDC)
12.2018 - Current
Network Operations Center Engineer & Project Coordinator
Tulip Telecom
12.2006 - 04.2014
B.Sc. - Computer
A.V. Collage
Numismatic
Currency & Coins Collection