Career Goals and Objectives: Aspire to be professionally associated with an esteemed chain of hotels and organizations with an objective to utilize my education and experience in the field of hospitality more meaningfully and work towards achieving the goals of the organization.
Well-trained Restaurant Manager promoting 10 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Manager-Customer Coordination Malls
Elan Epic
Gurugram
07.2025 - Current
Supervised and coordinated the daily operations of the mall, including sales, customer service, security, maintenance and janitorial staff.
Managed daily operations of retail mall environment.
Coordinated with tenants to drive store performance and address operational challenges.
Developed promotional events that increased customer engagement and foot traffic in the mall.
Implemented strategies to improve customer satisfaction levels.
Analyzed foot traffic data to optimize retail layouts.
Oversaw maintenance and security operations for the facility.
Organized regular meetings with tenants to discuss any concerns they may have regarding their tenancy agreement or any other matters related to their business within the mall.
Performed periodic inspections of common areas within the facility in order to maintain cleanliness standards set by local authorities.
Resolved customer complaints promptly to uphold a positive image of the mall and enhance visitor experience.
Assistant Manager of Cinema Operations
PVR Inox Limited
01.2024 - 07.2025
Collaborated with the management team to develop strategic plans for business growth and improvement.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Streamlined operations for increased efficiency, implementing new processes and procedures.
Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Assistant Director of Restaurant Operations
Andaz - a concept by Hyatt
10.2022 - 12.2023
Oversaw operations at Annamaya Foodhall, a modern food hall located in Andaz Delhi.
Built and trained high-performing team to enhance service quality and operational efficiency.
Developed unique events and special promotions, increasing customer engagement and boosting sales.
Monitored and adjusted pricing, discounts and promotions with all online aggregators to maximize profitability.
Implemented effective inventory control systems to reduce food and beverage spoilage and waste.
Designed and implemented cost-reduction strategies, minimizing waste and optimizing resource usage.
Managed staff schedules and maintained adequate coverage for all shifts.
Conducted regular meetings with staff to discuss performance and address any issues.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Supervised all areas of restaurant to keep it clean and well-maintained.
Inspected equipment and machinery for proper working condition and directed staff to clean and repair.
Supported the F&B Manager in hiring staff members.
Developing and implementation of new menus to offer variety and options to customers.
Assistant Restaurant Manager
Roseate House
10.2021 - 10.2022
Where in handled Coffee Shop (DEL),Tara and Executive Lounge
Immediately resolved issues with patrons by employing careful listening and communication skills.
Enhanced business productivity by training team members on best practices and protocols.
Motivated staff to perform at peak efficiency and quality.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Supervised all areas of the restaurant to keep it clean and well-maintained.
F&B Supervisor
The Oberoi
02.2018 - 10.2021
I handled a team of 50 people in the banquet division
Coordinated with sales and kitchen for smooth operations.
Contacted housekeeping staff and maintenance department to resolve issues with banquets.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Resolved customer issues quickly and notified manager immediately when problems escalated.
Trained new team members on company procedures, customer service and issue resolution.
F & B Supervisor
The Oberoi, Alzohra
01.2017 - 02.2018
I was the part of pre- opening team where in I handled butlers, in room dining, banquets and coffee shop (Vinesse) with the best of my abilities.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Confirmed important personal and payment information for compliance with security and payment card industry standards.
F & B Supervisor
Trident Bandra Kurla
08.2016 - 12.2016
I successfully handled all day dining restaurant (O22) along with the team that worked there.
F&B Assistant
Trident Bandra Kurla
05.2016 - 08.2016
I handled the Italian speciality restaurant (Botticino)
Contacted housekeeping staff and maintenance department to resolve issues with restaurant.
F & B Assistant
The Oberoi
05.2014 - 04.2016
I handled in-room dining operations.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Restaurant Manager
Ginger Club Indian Restaurant
11.2013 - 03.2014
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Purchased adequate quantities of food, beverages, equipment and supplies.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
F & B Assistant
Jaypee Vasant Intercontinental
05.2012 - 10.2013
I handled Indian Specialty Restaurant (Paatra) and all day dining restaurant(Eggspectation)
Industrial Trainee
The Suryaa
06.2011 - 12.2011
Studied functional relationships between diverse operations to assess impact of different decisions and protocols.
Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.