Summary
Overview
Work History
Education
Skills
Skills
Certification
Personal Information
Languages
Timeline
Generic
Deepanshu Katyal

Deepanshu Katyal

New Delhi

Summary

  • Career Goals and Objectives: Aspire to be professionally associated with an esteemed chain of hotels and organizations with an objective to utilize my education and experience in the field of hospitality more meaningfully and work towards achieving the goals of the organization.
  • Well-trained Restaurant Manager promoting 10 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.

Overview

1
1
Certification
15
15
years of professional experience

Work History

Manager-Customer Coordination Malls

Elan Epic
Gurugram
07.2025 - Current
  • Supervised and coordinated the daily operations of the mall, including sales, customer service, security, maintenance and janitorial staff.
  • Managed daily operations of retail mall environment.
  • Coordinated with tenants to drive store performance and address operational challenges.
  • Developed promotional events that increased customer engagement and foot traffic in the mall.
  • Implemented strategies to improve customer satisfaction levels.
  • Analyzed foot traffic data to optimize retail layouts.
  • Oversaw maintenance and security operations for the facility.
  • Organized regular meetings with tenants to discuss any concerns they may have regarding their tenancy agreement or any other matters related to their business within the mall.
  • Performed periodic inspections of common areas within the facility in order to maintain cleanliness standards set by local authorities.
  • Resolved customer complaints promptly to uphold a positive image of the mall and enhance visitor experience.

Assistant Manager of Cinema Operations

PVR Inox Limited
01.2024 - 07.2025
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined operations for increased efficiency, implementing new processes and procedures.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.

Assistant Director of Restaurant Operations

Andaz - a concept by Hyatt
10.2022 - 12.2023
  • Oversaw operations at Annamaya Foodhall, a modern food hall located in Andaz Delhi.
  • Built and trained high-performing team to enhance service quality and operational efficiency.
  • Developed unique events and special promotions, increasing customer engagement and boosting sales.
  • Monitored and adjusted pricing, discounts and promotions with all online aggregators to maximize profitability.
  • Implemented effective inventory control systems to reduce food and beverage spoilage and waste.
  • Designed and implemented cost-reduction strategies, minimizing waste and optimizing resource usage.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Conducted regular meetings with staff to discuss performance and address any issues.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair.
  • Supported the F&B Manager in hiring staff members.
  • Developing and implementation of new menus to offer variety and options to customers.

Assistant Restaurant Manager

Roseate House
10.2021 - 10.2022
  • Where in handled Coffee Shop (DEL),Tara and Executive Lounge
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Enhanced business productivity by training team members on best practices and protocols.
  • Motivated staff to perform at peak efficiency and quality.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Supervised all areas of the restaurant to keep it clean and well-maintained.

F&B Supervisor

The Oberoi
02.2018 - 10.2021
  • I handled a team of 50 people in the banquet division
  • Coordinated with sales and kitchen for smooth operations.
  • Contacted housekeeping staff and maintenance department to resolve issues with banquets.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Resolved customer issues quickly and notified manager immediately when problems escalated.
  • Trained new team members on company procedures, customer service and issue resolution.

F & B Supervisor

The Oberoi, Alzohra
01.2017 - 02.2018
  • I was the part of pre- opening team where in I handled butlers, in room dining, banquets and coffee shop (Vinesse) with the best of my abilities.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.

F & B Supervisor

Trident Bandra Kurla
08.2016 - 12.2016

I successfully handled all day dining restaurant (O22) along with the team that worked there.

F&B Assistant

Trident Bandra Kurla
05.2016 - 08.2016
  • I handled the Italian speciality restaurant (Botticino)
  • Contacted housekeeping staff and maintenance department to resolve issues with restaurant.

F & B Assistant

The Oberoi
05.2014 - 04.2016
  • I handled in-room dining operations.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Restaurant Manager

Ginger Club Indian Restaurant
11.2013 - 03.2014
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.

F & B Assistant

Jaypee Vasant Intercontinental
05.2012 - 10.2013
  • I handled Indian Specialty Restaurant (Paatra) and all day dining restaurant(Eggspectation)

Industrial Trainee

The Suryaa
06.2011 - 12.2011
  • Studied functional relationships between diverse operations to assess impact of different decisions and protocols.
  • Worked closely with industrial professionals to expand upon acquired training with practical knowledge.

Education

XII -

Oxford Senior Sec School
New, Delhi
01-2009

X -

Oxford Senior Sec School
New, Delhi
01-2007

BSc. (HHA) -

Delhi Institute of Hotel Management
Lajpat Nagar

Skills

  • SAP
  • MICROS
  • Knowcross (Triton)
  • Microsoft office
  • INFRASYS
  • Webprolofic
  • OPERA
  • Opening and closing procedures
  • Recruitment
  • Recipes and menu planning
  • Cost controls
  • Training and Development
  • Operations Management
  • Strategic Planning
  • Customer coordination
  • Event planning
  • Sales trend monitoring
  • Maintenance oversight
  • Problem solving
  • Foot traffic analysis
  • Time management
  • Attention to detail
  • Effective communication
  • Budget control

Skills

5,4,4,4,5,4,5,4,5,4

Certification

  • WSET Level 2

  • Certified Departmental Trainer

Personal Information

Title: Guest Relations Manager

Languages

English, Hindi, Punjabi

Timeline

Manager-Customer Coordination Malls

Elan Epic
07.2025 - Current

Assistant Manager of Cinema Operations

PVR Inox Limited
01.2024 - 07.2025

Assistant Director of Restaurant Operations

Andaz - a concept by Hyatt
10.2022 - 12.2023

Assistant Restaurant Manager

Roseate House
10.2021 - 10.2022

F&B Supervisor

The Oberoi
02.2018 - 10.2021

F & B Supervisor

The Oberoi, Alzohra
01.2017 - 02.2018

F & B Supervisor

Trident Bandra Kurla
08.2016 - 12.2016

F&B Assistant

Trident Bandra Kurla
05.2016 - 08.2016

F & B Assistant

The Oberoi
05.2014 - 04.2016

Restaurant Manager

Ginger Club Indian Restaurant
11.2013 - 03.2014

F & B Assistant

Jaypee Vasant Intercontinental
05.2012 - 10.2013

Industrial Trainee

The Suryaa
06.2011 - 12.2011

XII -

Oxford Senior Sec School

X -

Oxford Senior Sec School

BSc. (HHA) -

Delhi Institute of Hotel Management
Deepanshu Katyal