DEVANSHI SHRIVASTAVA

Operational Scope: Managing HR operations for 300+ APAC employees across 17 countries, within a 5,000+ employee global organization.

• Drive end-to-end HR operations across the employee lifecycle, covering onboarding, induction, employee movements, transfers, relocations, project assignments, designation and compensation changes, and separation formalities.
• Oversee employment documentation and compliance-related processes, including contract issuance, background verification initiation, vendor coordination and closure.
• Coordinate monthly payroll activities, employee-related payroll updates and full & final settlement inputs, ensuring timely and accurate processing.
• Manage multi-country HR helpdesk operations, addressing employee queries related to HR policies, payroll, employment documentation and lifecycle transactions across APAC and India.
• Partner with senior management, business stakeholders, internal teams and external vendors to facilitate seamless HR service delivery and timely resolution of employee-related matters.
• Develop and standardize HR processes through SOPs, process documentation and operational guidelines to drive consistency and efficiency.
• Drive employee communication and process awareness through HR documentation, training materials and employee sessions covering policy changes, new processes and operational updates.

• Managed end-to-end recruitment, onboarding, background verification initiation and FSSAI coordination.
• Processed monthly payroll and maintained employee records through the Employwise HRIS platform.
• Administered HRIS activities covering payroll, performance management, attendance and leave management.
• Managed relocation, separation and full & final settlement inputs for on-roll and off-roll employees.
• Maintained compliance records and supported statutory audits.

• Planned career break for parenting responsibilities.

• Evaluated and processed customer claims and account restrictions in accordance with defined policies.
• Managed suspected fraud investigations and escalated cases wherever required.
• Assessed account legitimacy and facilitated resolution of account access limitations.

• Planned career break for parenting responsibilities.

• Managed onboarding activities, including joining kits, joining documentation, access cards and offer letters.
• Processed new employee hiring transactions through SAP SuccessFactors and employee-related HR actions through PeopleSoft.
• Managed employee helpdesk queries and facilitated issuance of address, employment proof and skill-set letters.
• Maintained employee personal files and HR documentation.
• Coordinated inter-circle and intra-circle transfers and relocation activities.
• Managed employee separation processes, including relieving letters, experience letters and employment verification.
• Managed PAN-India background verification operations for 50+ clients, covering employment, education, address and criminal verification.
• Handled client queries and coordinated verification initiation and follow-ups.
• Maintained BGV trackers and periodic verification status reports.
• Managed vendor relationships, payout coordination and invoice processing in collaboration with Finance.
• Resolved vendor payout issues and ensured timely processing of invoices.
• HR Operations
• Background Verification & Vendor Management

• Managed employee onboarding, induction, payroll inputs, employee claims, exits and full & final settlements.
• Handled employee helpdesk queries relating to salary, leave, attendance, transfers, policies and benefits.
• Coordinated leave and attendance management for off-roll employees.
• Supported PF and gratuity documentation and employee benefits administration.
• Coordinated annual renewal of group medical and life insurance policies and supported statutory compliance activities.
• Coordinated interviews, candidate joining formalities and reference checks.
• Supported online and offline goal-setting and performance review activities.
• Coordinated employee transfer activities, including transfer initiation and employee settlement at the new location.
• Maintained employee master data for a workforce of 350+ employees.
• Managed headcount validation for permanent and contract employees.
• Maintained HR trackers covering ESIC, PMS and attrition.
• Prepared daily joining, resignation, manpower and other operational reports.
• Conducted exit and manpower analysis and supported HR management reporting.
• Client: Alcatel-Lucent Managed Solutions
• HR Operations & Employee Relations
• Recruitment & Performance Management
• HRIS, MIS & Data Management

• Managed employee onboarding, medical claims, employee queries, exit clearance and full & final settlement processes.
• Coordinated employee transfers and transfer clearance formalities.
• Managed bulk employee exits, settlements and transfer activities during circle closure.
• Maintained employee master data for 150+ employees and processed hiring, separation and transfer transactions in SAP.
• Supported recruitment activities, including resume screening, interview coordination and offer rollout.
• Maintained statutory files, registers and annual compliance returns.
• Prepared attrition, exit and manpower analysis reports.

• Managed employee master data, personal files and joining formalities.
• Prepared daily and monthly HR MIS reports and maintained employee documentation.
• Managed time-office operations, including attendance and leave management.
• Coordinated office administration, stationery, inventory and monthly administrative requirements.