Devant Singh
Summary
Branch Manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. 10+ year history of success in Education Industry. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Branch Head
Aakash Education Services Ltd.
11.2020 - Current
- Developed strategies to increase sales and improve customer satisfaction levels.
- Managed daily operations of a branch, including customer service, staff scheduling, and New Admission .
- Directed the training and development of all staff members in order to ensure they were meeting sales targets.
- Established goals for each department within the branch and monitored their progress towards achieving those goals.
- Analyzed financial statements and prepared reports on budget performance for senior management.
- Conducted regular meetings with team members to discuss any issues or concerns related to their work.
- Resolved customer complaints in a timely manner while maintaining a high level of professionalism.
- Developed relationships with School Principals, Admission Advisors, and other business partners in order to generate more leads for admissions.
- Assisted with recruitment efforts for positions within the branch when needed.
- Maintained accurate records of transactions processed by the branch on a daily basis.
- Created and implemented new policies that improved the efficiency of the branch's operations.
- Ensured compliance with local laws, regulations, and safety standards at all times.
- Monitored competitors' activities and market trends in order to identify areas where improvements could be made.
Assistant Manager
Aakash Education Services Ltd.
08.2019 - 07.2020
- Counseling students about various course of Institute and convert them into admission
- Making effective and healthy relations with Parents for more references.
- Responsible for quality retail lead generation through tele- calling, school activities tracking to closure.
- Handing Students and parents queries.
- Calling on schools data to take appointments with Principals.
Senior Executive
Semvault Pvt. Ltd, Noida
Noida
07.2017 - 08.2019
- B2B Sales process for online ads, Google Search, Youtube ads and SEO services.
- Provide product and service details to customer.
- Provide demo to Business owners about our online promotions activities.
- Directed the development of marketing initiatives to expand customer base and increase revenue.
- Negotiated contracts with vendors to maximize cost savings while maintaining quality standards.
Executive Counselor
Talentedge - ARRINA EDUCATION SERVICE PVT.LTD, Gurgaon
Gurgaon
06.2015 - 02.2017
- Selling online certification course from top premium colleges.(IIT,IIM,XLRI etc.)
- Giving brief information about program, their timings and mode of interaction etc.
- Making reminder calls regarding fee payments.
- Inbound and outbound Sales Calling.
Education Counselor
HT Media Pvt. LTD. Gurgaon (3rd Party)
Gurgaon
01.2014 - 05.2015
- Counseling students and professionals to convert them into admissions.
- Handling MBA/PGDM student counselings for admissions in Private Colleges.
- Scheduling Parents visit at college and giving college tour.
- Explaining about college, their faculty and placements.
- Outbound sales.
Education
Executive MBA - Organizational Leadership And Marketing
IIBM Institute of Business Management
04-2023
BBA - Retail Management
Arcade Business College, Magadh University
Patna06-2013
Intermediate (12th) - Science Education
NIOS
Patna03-2010
Matric 10th Class - All Subject
SVM Munger (CBSE)
Bihar05-2009
Skills
- Compliance Management
- Sales Management
- Industry Expertise
- Staff Development
- Operations Management
- Performance Reviews
- Relationship Building
- Branch Operations Management
- Business Development
- Employee Development
- Sales Development
- Interviewing and Hiring
- Relationship Building and Management
- Excels in Team Leadership
- Customer Service
- Collections
- Sales Planning
- Approachable
Languages
Hindi
First Language
English
Advanced (C1)
C1
Accomplishments
- Highest individual Admissions in 2022 at All india level across 300 plus branch(AESL).
- Employee of the Month 3 Times at Talentedge (2016-2017)
Timeline
Branch Head
Aakash Education Services Ltd.
11.2020 - Current
Assistant Manager
Aakash Education Services Ltd.
08.2019 - 07.2020
Senior Executive
Semvault Pvt. Ltd, Noida
07.2017 - 08.2019
Executive Counselor
Talentedge - ARRINA EDUCATION SERVICE PVT.LTD, Gurgaon
06.2015 - 02.2017
Education Counselor
HT Media Pvt. LTD. Gurgaon (3rd Party)
01.2014 - 05.2015
Executive MBA - Organizational Leadership And Marketing
IIBM Institute of Business Management
BBA - Retail Management
Arcade Business College, Magadh University
Intermediate (12th) - Science Education
NIOS
Matric 10th Class - All Subject
SVM Munger (CBSE)
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