Summary
Overview
Work History
Education
Skills
Timeline
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DEVENDRA KUMAR

DEVENDRA KUMAR

Assistant Manager Operations - Retail Support
Ghaziabad

Summary

Assistant Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams.

Overview

15
15
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Assistant Manager - Operations

Extramarks Education India Pvt. Ltd.
Noida
11.2020 - 05.2023
  • Supervised operations team to support operational excellence and excellent customer service.
  • Kept track of quality, delivery times and efficiency..
  • Maintain all data log that is required for smooth functioning of process.
  • Developed and maintain operational guidelines for staff.
  • Compliances Adherence as per the Govt. rules.
  • Analyzed statistical data and report to determine product trends in performance.
  • Continuous improvement management as well as development SOP.
  • Managing Students/Employees subscriptions for Sale/Demo for Dubai.
  • Implemented new technology to streamline processes and improve operations.

Team Lead

Extramarks Education India Pvt. Ltd.
Noida
04.2018 - 10.2020
  • Maintain Retail Sales operation(B2B/B2C).
  • Maintain all data log that is required for smooth functioning of process.
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Interaction with Technology Team for fixing the reported issues and get the product ready for market release.

Product Analyst

Extramarks Education India Pvt. Ltd.
Noida
04.2016 - 03.2018
  • Worked with development team to define and implement customer change requests to enhance product functionality.
  • Supported development team in generation of technical requirements and product documentation to achieve process commonality.
  • Managing resolution to customers facing any type of technical issues in Offline products such as Tablet, SD Card, and Pen Drive through remote assistance.
  • Managing resolution to customers facing any type of technical issues in Online/Offline products.
  • Maximized performance by monitoring daily activities and monitoring team members.

Support Executive

Extramarks Education India Pvt. Ltd.
Noida
09.2012 - 03.2016
  • Coordinated priority of support work based on client and business needs.
  • Translated technical terminology for clients to communicate through ticket system.
  • Captured customer feedback to communicate to superiors for ongoing improvement.
  • Maintain students subscriptions for Sale as well as for Demo.
  • Managing Coupons/Vouchers creation required by Sales Department.
  • Reviewing all reports related to my work area.

Associate- Dental Claim(Guardian Life Ins., USA)

EXL India Pvt. Ltd.
Noida
04.2009 - 08.2012
  • Verify and process dental insurance claims for accuracy and completeness.
  • Analyze claims for accuracy of coding and benefits, and enter information into computer systems.
  • Resolve discrepancies between insurance company and provider.
  • Enter data into various systems to maintain provider directories, fee schedules, and other records related to dental claim processing.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.

Back Office Executive

I-Services India Pvt. Ltd.
Noida
02.2008 - 04.2009
  • Worked as a claim processor of USA client.
  • Worked on various projects(Mortgage/PHH/etc.)
  • Cross quality checking of claims.

Education

Master of Arts - Economics

CCS UNIVERSITY
Meerut
04.2003 - 06.2005

Bachelor of Commerce - Accounting

CCS UNIVERSITY
Meerut
04.1998 - 06.2001

Diploma in Information Technology - Computer And Information Sciences

UPDESCO
Ghaziabad
04.2003 - 05.2004

Skills

Team Building

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Timeline

Assistant Manager - Operations

Extramarks Education India Pvt. Ltd.
11.2020 - 05.2023

Team Lead

Extramarks Education India Pvt. Ltd.
04.2018 - 10.2020

Product Analyst

Extramarks Education India Pvt. Ltd.
04.2016 - 03.2018

Support Executive

Extramarks Education India Pvt. Ltd.
09.2012 - 03.2016

Associate- Dental Claim(Guardian Life Ins., USA)

EXL India Pvt. Ltd.
04.2009 - 08.2012

Back Office Executive

I-Services India Pvt. Ltd.
02.2008 - 04.2009

Master of Arts - Economics

CCS UNIVERSITY
04.2003 - 06.2005

Diploma in Information Technology - Computer And Information Sciences

UPDESCO
04.2003 - 05.2004

Bachelor of Commerce - Accounting

CCS UNIVERSITY
04.1998 - 06.2001

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DEVENDRA KUMARAssistant Manager Operations - Retail Support