Devesh Singh Katiyar
Ghaziabad
Summary
Deputy General Manager with extensive expertise in technology management and IT project oversight. Proven track record in managing multi-million-dollar portfolios, achieving significant cost optimizations, and maintaining exceptional SLA compliance. Skilled in leading high-performance teams and delivering strategic transformation programs for global clients, resulting in substantial efficiency gains. Strong ability to cultivate executive relationships, consistently achieving CSAT scores above 84% and driving sustainable business growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Deputy General Manager
HCLTech
Noida, Uttar Pradesh
01.2026 - Current
- Owning P&L, driving cost optimisation of ~10-15% while maintaining >98.8% SLA compliance.
- Managing executive stakeholder relationships, achieving >84% CSAT scores, and driving multi-year strategic transformation programmes.
- Leading solutioning & deal enablement, contributing to $40M+ in new deal wins.
- Managing a $24M+ portfolio of one of the strategic Life Sciences & Healthcare client with a healthy margin of approx 40%.
- Driving automation via iAutomate resulting in 35-40% zero touch incident automation and 25-30% reduction in manual effort.
Associate General Manager - Service Success Manager
HCLTech
Noida, Uttar Pradesh
10.2022 - 12.2025
- Managed a team of over 165 resources across compute tools, cyber security, cloud, DevOps, L2/L3 support, and infrastructure operations, ensuring effective service delivery.
- Oversaw end-to-end IT operations for one of the largest life sciences and healthcare clients, guaranteeing stable and reliable 24x7 service delivery across diverse technology landscapes.
- Ensured SLA and KPI compliance exceeded 98.8% through robust governance surrounding incident, problem, and change management processes.
Group Manager - Enterprise Tools, Security & Storage
HCLTech
Noida, Uttar Pradesh
02.2022 - 09.2022
- Led and mentored Enterprise Tools, Security, and Storage teams for one of the largest healthcare customers, enhancing team capabilities.
- Drove automation and implemented LEAN methodologies via Sapience, improving account productivity.
- Maintained operational hygiene and monitored contractual metrics, ensuring compliance and satisfaction in the customer relationship.
- Work with sales to meet/overachieve targets for new business.
Group Manager - Service Delivery (Deputation)
HCLTech Sri Lanka
Colombo
02.2021 - 01.2022
- Provided leadership and mentorship to HCL teams in Sri Lanka, fostering a culture of collaboration and growth.
- Led rapid establishment of Global Delivery Centre in Sri Lanka, ensuring alignment with organisational goals.
- Prioritised business continuity through implementation of stability measures, enhancing customer confidence and service reliability.
- Maintained operational hygiene to uphold contractual metrics and standards.
- Ensure all local hires are trained to take up their roles and responsibilities.
- Assist in recruitment and hiring local talent.
Group Technical Manager
HCLTech
Noida, Uttar Pradesh
07.2018 - 01.2021
- Implemented system management tools and enhanced server/database security across Cloud platforms (AWS, Azure, Google).
- Delivered training and mentoring to employees, enhancing skills and contributing to overall team productivity.
- Mentored junior staff, guiding on best practices and fostering professional development within the technical team.
Sr. Manager - Enterprise Tools
HCLTech
Noida, Uttar Pradesh
02.2018 - 06.2018
- Led operations for enterprise tools team, managing IBM Tivoli Netcool, MS SCOM, HPE OVO, HPE SIM/IRS, McAfee Hedgehog, HPE APM, MS SCORCH to enhance system reliability and performance.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Monitored staff performance and developed improvement plans.
Senior Manager - Workload Scheduling
HCLTech
Noida, Uttar Pradesh
07.2014 - 02.2018
- Designed and scheduled enterprise batch processes for mainframe and distributed environments using CA-Jobtrac, IBM TWS, and Cisco TES, ensuring timely and efficient job execution.
- Monitored staff performance and developed improvement plans.
Manager - Enterprise Batch Monitoring & Scheduling
HCLTech
Noida, Uttar Pradesh
07.2013 - 06.2014
- Optimised job scheduling using IBM TWS, Cisco TES, and CA Jobtrac to enhance workflow efficiency.
Technical Lead - Batch Scheduling
HCLTech
Noida, Uttar Pradesh
07.2011 - 06.2013
- Scheduler Administrator currently working on IBM Tivoli Workload Scheduler and CISCO Tidal Enterprise Scheduler.
- Migrated and transitioned the Production Workload Environment from IBM TWS 8.2 to Cisco Tidal.
- Implemented strategies that reduced incidents within the production environment, enhancing overall system stability.
- Maintaining the technical documents, run books and standard operating procedures.
- Planning and deploying Cisco Tidal to meet the needs of the organisation and install the related components.
- Coordinated project activities and gathered client specifications to ensure product design and development aligned with requirements.
- Maintaining the technical documents, run books and standard operating procedures.
Shift Lead - Batch Monitoring & Scheduling
HCLTech
Noida, Uttar Pradesh
07.2009 - 06.2011
- Ensured timely execution of batch jobs to maintain operational efficiency.
- Maintained applications and informed customers of job schedules through service requests.
Specialist - Batch Monitoring & Scheduling
HCLTech
Noida, Uttar Pradesh
05.2008 - 06.2009
- Scheduled jobs on an ad hoc basis to meet operational requirements and minimise downtime.
- Monitored job failures and escalated issues through tickets, emails, and phone calls to ensure timely resolution.
- Participated in application maintenance activities to support system stability and performance.
Specialist Technical Support
IBM Daksh
07.2006 - 10.2007
- Monitored technical issues in Fault Management Centre, ensuring timely resolution and minimising service disruptions for Virgin Media UK customers.
- Provided first level technical support to Virgin Media customers, delivered daily AHT reports to management, trained new team members on quality standards, and issued compensation to customers for service interruptions due to technical issues.
Education
Master of Business Administration (MBA) - Management Information Systems, General
Sikkim Manipal University - Distance Education
01-2015
Bachelor's degree - Arts
Delhi University
01-2010
Senior secondary - 12th Standard
PPS Kanpur
01-2002
Skills
- Project management
- Client management
- Stakeholder management
- Service delivery
- P&L management
- Risk management
- Process improvement
- Technology Management
- Automation
- Staff development
Certification
- Professional Agile Leadership 1
- Google Cloud Platform Fundamentals: Core Infrastructure
- Essential Cloud Infrastructure: Foundation
- Microsoft Certified: Azure Fundamentals
Awards
- O2 League of extraordinary performers
- Shining Star
- O-Infinity
Websites, Portfolios and Profiles
www.linkedin.com/in/devesh-singhkatiyar-84b421b
Timeline
Deputy General Manager
HCLTech
01.2026 - Current
Associate General Manager - Service Success Manager
HCLTech
10.2022 - 12.2025
Group Manager - Enterprise Tools, Security & Storage
HCLTech
02.2022 - 09.2022
Group Manager - Service Delivery (Deputation)
HCLTech Sri Lanka
02.2021 - 01.2022
Group Technical Manager
HCLTech
07.2018 - 01.2021
Sr. Manager - Enterprise Tools
HCLTech
02.2018 - 06.2018
Senior Manager - Workload Scheduling
HCLTech
07.2014 - 02.2018
Manager - Enterprise Batch Monitoring & Scheduling
HCLTech
07.2013 - 06.2014
Technical Lead - Batch Scheduling
HCLTech
07.2011 - 06.2013
Shift Lead - Batch Monitoring & Scheduling
HCLTech
07.2009 - 06.2011
Specialist - Batch Monitoring & Scheduling
HCLTech
05.2008 - 06.2009
Specialist Technical Support
IBM Daksh
07.2006 - 10.2007
Master of Business Administration (MBA) - Management Information Systems, General
Sikkim Manipal University - Distance Education
Bachelor's degree - Arts
Delhi University
Senior secondary - 12th Standard
PPS Kanpur