Thyagarajan Munuswamy
Chennai,TN
Summary
Knowledgeable US Healthcare RCM leader with proven track record in strategic planning and operational management. Successfully led cross-functional teams and implemented initiatives that enhanced efficiency and productivity. Demonstrated proficiency in leadership and decision-making to drive business success.
Overview
20
20
years of professional experience
3
3
Certifications
Work History
Deputy General Manager
CorroHealth Inc
09.2024 - Current
- Ensured managers met KRAs via training for new hires, daily/weekly/monthly reviews, and effectiveness guidance. Managed process transitions, shrinkage/attrition, and issue prevention with stakeholder presentations on production, quality, yearly outcomes. Coordinated with HR/Admin/IT/Training/OA/Finance/PC for support, final calibrations, process coaching refinements, and internal regulatory/compliance monitoring.
Regional Head –Operations & Quality
Perry Johnson Associates Pvt Ltd
04.2022 - 04.2024
- Leading a 180-member team covering IP DRG, CDI, OP facility, HCC, and coding denials, ensuring stabilization of new clients, adherence to quality metrics, implementation of a QMS, and finalization of SOPs. Driving process and coding-knowledge transfer, proactive issue prevention, and efficient resource management while delivering production within TAT and meeting quality SLAs for all clients. Regularly presenting project-wise production and quality to stakeholders, monitoring vendor performance, sharing education and updates across the department, and maintaining internal regulatory and compliance oversight.
Deputy General Manager (DU2) – Delivery Quality
Omega Healthcare Solutions
07.2021 - 03.2022
- Working with team of 200+ IP and OP auditors for Parallon IP and OP, Effectively managing client SLA & expectations as per SOW, supporting continuous improvement opportunities, proactively addressing delivery issues, meeting KRA, managing attrition, optimizing resource utilization, calibrating quality and improvement scope, implementing Six Sigma project initiatives for quality team, defining roles and responsibilities within department, coordinating hiring and training, and creating software requirements and providing UAT/support. Supporting AR team during sabbatical leave. Provide on-line meetings and conference calls with client, handle escalations.
Sr. Manager – Business Excellence
GeBBS Healthcare Solutions
10.2015 - 07.2021
- Working with 180+ auditors including IP DRG/OP facility/Profee/Denials for Parallon process, Meeting client quality SLA, CSAT score (Quality & Process) producing high-quality deliverables to meet client expectations, monitoring trainee to FTE transition for operation team and providing on-the-job audit support, assisting the Lead/Managers in designing RCA trend and analysis, leading team for CDI query & analysis, identifying areas for project improvement, Review SOPs, optimizing SLAs, identifying leadership and coding skills for internal growth, reviewing DOUs, managing attrition, presenting project performance to management, initiative for maintaining SLA, collaborating with clients to calibrate quality standards, supporting QA team education, analyzing critical projects using Six Sigma tools, optimizing seating plans, developing staffing plans, managing the team during process deviations, defining roles and responsibilities, creating new deliverables/best practices by enhancing software, providing requirements to S/W team and UAT support, responsible for detecting potential issues and implementing solutions when issues arise. Implementing Best Practice Sharing (BPS)
Manager - Operations
Pena4 Tech Solutions (HIM ON CALL)
04.2015 - 10.2015
- Dynamic Manager experienced in successfully transition and working with team of 85 IP coders & 7 IP account leads, coders from L&D to Inpatient department. Trained and monitored team for ICD-9 CM/PCS to ICD-10 CM/PCS, Coordinated efforts between Client Services, L&D, and Quality departments for seamless integration. Conducted focus reviews to aid QA/Account Leads and optimized team performance through leadership development and internal job promotion opportunities. Implemented backup plans to mitigate attrition impact on client deliverables.
Manager - Operations & Quality
Revenue Med (Guidehouse)
03.2014 - 10.2014
- Managing team of 100+ IP coders and trainees with a strong focus on client service, resource evaluation, team building, and talent retention. Invoicing, cost-sharing, and P&L. Proficient in conducting meetings, ensuring report accuracy, providing constructive feedback to trainees, and motivating team members. Implementing coding strategies to support S/W teams
Team Leader - Operations & Quality
Ajuba
12.2011 - 02.2014
- Leading 30+ Inpatient Coders and Trainees with a track record of establishing new trainee coders for new facility client, achieving 95% accuracy. Proficient in preparing and maintaining daily, weekly, and monthly reports for clients, conducting retrospective audits, and training new inpatient coding employees. Dedicated to staying updated on ICD-9-CM guidelines through audiovisual seminars.
Team Leader - Operations & Quality
e4e (Savista Global)
06.2010 - 11.2011
- Experienced Team Leader and Consultant with a track record of successfully leading a team of 27 IP & OP coders to establish and stabilize a new client by auditing coders, Effective communication with client. Coaching team for CCS resulted in achieving 100% user’s certified from AHIMA. Proficient in facilitating seamless knowledge and process transfer to ensure smooth transitions and continued success for IP DRG and CDI team
IP DRG Coder/Auditor - Medical Coding
Omega Healthcare
08.2009 - 06.2010
IP/OP Facility Medical Coder
NIHA Communication Pvt Ltd
03.2008 - 08.2009
OP Coder - Medical Coding (Radiology and ER)
Giftech Software Solutions
01.2007 - 11.2007
OP Coder - Medical Coding (E&M - Profee)
Perry Johnson and Associates
03.2006 - 07.2007
Education
Bachelor of Technology - Electrical Engineering
National Institute of Technology
Rourkela 04.2001 -
Skills
Operations management
Client relations
Cross-functional team coordination
Project management
Leadership and team building
Project planning
Quality management
Cost analysis and savings
Analytical skills
Employee development
Succession planning
Accomplishments
- Quality Management System framework to ensure efficient & effective project management
- Increase revenue of my project by 30% optimizing skilled resource
- Improved CSAT score for critical project to align with organization goal
- Increase ESAT score to create better organization culture
- Designed and developed a tool for audit sampling, monitoring, and analysis
- Lean successfully implemented a role that aimed to reduce costs by leveraging the skills of TL
- 100% result for CCS training batch
Certification
Certified Professional Coder
Timeline
Deputy General Manager
CorroHealth Inc
09.2024 - Current
LSSBB
01-2023
Regional Head –Operations & Quality
Perry Johnson Associates Pvt Ltd
04.2022 - 04.2024
Deputy General Manager (DU2) – Delivery Quality
Omega Healthcare Solutions
07.2021 - 03.2022
Sr. Manager – Business Excellence
GeBBS Healthcare Solutions
10.2015 - 07.2021
Manager - Operations
Pena4 Tech Solutions (HIM ON CALL)
04.2015 - 10.2015
Manager - Operations & Quality
Revenue Med (Guidehouse)
03.2014 - 10.2014
Team Leader - Operations & Quality
Ajuba
12.2011 - 02.2014
Team Leader - Operations & Quality
e4e (Savista Global)
06.2010 - 11.2011
IP DRG Coder/Auditor - Medical Coding
Omega Healthcare
08.2009 - 06.2010
Certified Coding Specialist
04-2008
IP/OP Facility Medical Coder
NIHA Communication Pvt Ltd
03.2008 - 08.2009
Certified Professional Coder
11-2007
OP Coder - Medical Coding (Radiology and ER)
Giftech Software Solutions
01.2007 - 11.2007
OP Coder - Medical Coding (E&M - Profee)
Perry Johnson and Associates
03.2006 - 07.2007
Bachelor of Technology - Electrical Engineering
National Institute of Technology
04.2001 -
Disclaimer
Place: Chennai Date: 2026-01-23 (Thyagarajan Munuswamy)