Devika Narla
Nagpur
Summary
Results-driven professional with demonstrated success in production support for critical banking systems. Skilled in optimizing processes, collaborating across teams, and delivering impactful solutions under high-pressure environments, to leverage technical expertise and leadership experience in an MBA program to transition into dynamic, strategic roles.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Production Support Engineer
Banco Pichincha
Quito
01.2021 - 06.2024
- Provided comprehensive production support for banking systems, ensuring uninterrupted operation of essential services
- Created and maintained detailed system documentation for troubleshooting and knowledge sharing
- Collaborated with cross-functional teams to troubleshoot and resolve critical system issues within SLA timelines
- Participated in post-incident problem management, conducting thorough root cause analysis
- Generated system health reports and provided 24/7 support for high-priority issues
Education
Bachelor of Engineering - Computer Science & Engineering
Government College of Engineering
Nagpur, Maharashtra01.2020
Higher Secondary School Certificate -
Shivaji Science College
Nagpur, Maharashtra01.2016
Secondary School Certificate -
Bharatiya Vidya Mandir, Civil Lines
Nagpur, Maharshtra03-2014
Skills
- SQL
- Python
- ITIL
- Java
- C
- C
- Leadership
- Problem Solving
- Collaboration
- Time management
Languages
English
First Language
Spanish
Beginner
A1
Hindi
Upper Intermediate (B2)
B2
Telugu
Upper Intermediate (B2)
B2
Certification
C++, Kanetkar's Institute of Computing and Information Technology (Jan 2017- March 2017)
Timeline
Production Support Engineer
Banco Pichincha
01.2021 - 06.2024
C++, Kanetkar's Institute of Computing and Information Technology (Jan 2017- March 2017)
Bachelor of Engineering - Computer Science & Engineering
Government College of Engineering
Higher Secondary School Certificate -
Shivaji Science College
Secondary School Certificate -
Bharatiya Vidya Mandir, Civil Lines
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