Devi L

Functional roles involved:

• Worked on Incident Management, RCA, Problem Management, and Change Management, and analyzed the Incident trend. Also, worked on Incident reduction plans.
• Troubleshooting of problematic and escalated Virtual Desktop-related and published application-related issues.
• Maintains an understanding of customer.
• requirements and strives for maximum customer satisfaction.

Technical roles involved:

• Deploy technical services and handle incidents by using the Microsoft Azure platform to enhance customer experiences.
• Troubleshoot, evaluate, and resolve connectivity issues for applications running on Azure.
• Gained a practical understanding of networking, technology, and system administration.
• Used technical tools to manage storage, import/export data, and operate Azure backup.
• Machine Catalog and machine creation in Citrix Cloud through MCS.
• APP Publishment in Citrix cloud.
• VDA upgrade.

Have 4 years of experience in administration, maintenance, deployment, implementation, and troubleshooting of Citrix XenApp and XenDesktop environment.

Providing L1 and L2 technical and functional support in the production environment for a large-sized XenApp/XenDesktop 7.15 environment.

Functional roles involved:

• Created a new Service Improvement Plan for Citrix infrastructure and identifying risk.
• Maintains an understanding of customer requirements and strives for maximum customer satisfaction.
• Working on Incident Management, RCA, Problem Management, and Change Management with ServiceNow Tool.
• Analyzing the incident trend and working on incident reduction plans.
• Build and Administration on VDIs.

Technical roles involved:

• Responsible for handling around 800 servers with 10,000+ published desktops, 100+ published applications in 4 farms on XenApp 5.0 and XenDesktop 7.15.
• Worked in application deployment.
• Building new VMs in VMware and importing them to Citrix XenDesktop 7.15.
• VDA Upgrade.
• Interacting with business users to gather requirements for onboarding applications to Citrix Servers.
• Excellent interpersonal and oral/written communication skills and have high adaptability to changes in technology.
• Hands-on experience in initiating incidents to Citrix vendors while dealing with issues related to VDA 7.11 upgrade.
• Basic understandings in AD groups.