Devinder Singh

• Operational Excellence: Own end-to-end FC performance across Inbound/Outbound, ensuring plan vs actual delivery, throughput, and capacity optimization.
  • People Leadership: Lead, develop, and engage Area Managers and large associate populations; drive succession planning and strong leadership bench.
  • Safety & Compliance: Champion a strong safety culture; ensure adherence to Amazon safety standards, audits, and statutory compliance.
  • Cost & Productivity: Manage labor planning, productivity metrics (BTPH, UPH), cost per unit, and continuous cost-reduction initiatives.
  • Quality & Customer Experience: Ensure defect reduction, right-first-time processing, and on-time, in-full (OTIF) customer promise.
  • Process Improvement: Kaizen initiatives; eliminate waste and improve process stability and scalability.
  • Stakeholder Management: Partner with Central Ops, Engineering, PXT, Finance, TOM, and Last Mile to deliver site and network goals.
  • Technology & Automation: Drive adoption of new tools, systems, and automation while ensuring change management on the floor.
  • Risk & Peak Management: Own peak readiness, contingency planning, and rapid issue resolution during high-volume events.
  • Data-Driven Decision Making: Use deep dive metrics, dashboards, and root-cause analysis to drive sustainable improvements.

Delivery Execution: Own station performance to consistently meet speed, quality, and customer promise.
• People Leadership: Build, coach, and scale high-performing managers, associates, and partners.
• Safety & Compliance: Champion zero-harm culture and ensure full statutory, DSP, and process compliance.
• Cost & Productivity: Optimize routing, labor, and cost per shipment while improving productivity.
• Quality & Customer Experience: Drive defect reduction and improve first-attempt delivery success.
• Partner Management: Lead DSP performance, capability building, and contractual governance.
• Peak & Risk Readiness: Ensure operational readiness for peak, weather, and disruption scenarios.
• Data-Driven Improvement: Leverage metrics and deep dives to deliver continuous operational improvements.

• Lead daily store operations to ensure high product availability, freshness, and planogram compliance.
  • Manage and motivate store associates to deliver strong customer service and sales performance.
  • Drive inventory accuracy, shrink control, and timely replenishment across FMCG categories.
  • Ensure adherence to safety, hygiene, and company SOPs.
  • Use sales and stock data to improve throughput, reduce waste, and enhance customer experience.

• · Effectively manage a Store within the policies and guidelines of the company, ensuring 100% customer satisfaction at all times.
• · Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved.
• · Controls day-to-day operations by scheduling manpower, ordering food and supplies, and developing the Store team. Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness
• · Maintained equipment, facility, and grounds using a preventative maintenance program.
• · Consistently monitor product and labor costs to remain within goals. Control assigned P&L line items, P & L, Hiring, Training, Scheduling of employees and Payroll.