Hi, I’m
Devyani Rajput
Pune
Summary
Certified Scrum Master and Operations Leader with 8+ years of experience in Agile project delivery, process improvement, and team leadership. Skilled in managing cross-functional teams, facilitating Scrum ceremonies, and driving continuous improvement using Lean Six Sigma methods. Proven track record in meeting SLAs, improving operational efficiency, and delivering high-quality results for global clients.
Overview
9
years of professional experience
1
Certification
Work History
ZocdocPune
Operations Team Lead / Acting Scrum Master
02.2022 - Current
Job overview
- Serve as Scrum Master for the operations team, facilitating daily stand-ups, sprint planning, sprint reviews, and retrospectives to ensure alignment and continuous improvement.
- Lead a cross-functional team of 17 FTEs and 12 freelancers, driving the delivery of operational and data-related projects within Agile timelines.
- Experience in leading transformation, training, and mentoring for multiple teams of different sizes in different Agile environments: Scrum, Kanban, SAFe (PI Planning), and Scrum at Scale.
- Partnered with stakeholders to define acceptance criteria and ensure deliverables met quality standards.
- Managed and updated project trackers, sprint boards, and documentation in JIRA and Confluence.
- Manage workforce allocation and capacity planning for a 35-member team, ensuring optimal resource utilization and SLA compliance.
- Actively remove impediments, and resolve operational blockers to maintain delivery momentum.
- Implement process improvements and Lean Six Sigma methodologies to enhance quality, reduce rework, and improve cycle times by 20%.
- Interviewed and hired employees to add to the team and developed performance scorecards that adhere to industry standards
- Develop and present real-time performance dashboards to stakeholders for informed decision-making.
- Coach and mentor team members to enhance Agile mindset, performance, and career growth.
- Performed root cause analysis to identify systemic issues that were impacting operational efficiency
- Created reports on team performance, conducted 9 box exercise on a quarterly basis to gauge team's progress
ZocdocPune
Senior Associate / Scrum Team Coordinator
02.2021 - 02.2022
Job overview
- Supported multiple Agile projects across 50+ enterprise and mid-size clients (Optum, Luxottica, Wellstar, CHSLI, etc.). By coordinating deliverables and aligning with client goals (up to 9,000 provider records).
- Acted as Scrum Team Coordinator, facilitating communication between US-based delivery teams, product teams, and clients to ensure sprint objectives were met.
- Conducted backlog refinement sessions and tracked progress through sprint metrics to ensure predictable delivery.
- Oversaw a team of photographers in the US, providing guidance, and support to ensure they consistently delivered high-quality work
- Managed end-to-end recruitment process for photographers, including sourcing, screening, interviewing, and selecting top talent aligned with the company's creative vision
- Provided support to the team members to ensure they were well-equipped with the tools and knowledge needed for successful project execution
ZocdocPune
Provider Data Operations Associate
08.2019 - 01.2021
Job overview
- Conducted quality assurance checks in processes to ensure accuracy, compliance, and data integrity.
ZocdocPune
Provider Data Operations Researcher
09.2018 - 07.2019
Job overview
- Conducted provider data research, verification, and onboarding processes.
United Parcel Services (UPS Logistics)Pune
F&A Senior Assistant
06.2017 - 08.2018
Job overview
- Administered shipping invoices & credit reconciliations, achieving 99.5% accuracy
- Streamlined invoice processing, reducing cycle time by 15%.
Zoptico - A Virtual Reality CompanyBhopal
Content Writer
03.2016 - 05.2017
Job overview
- Researched industry-related topics, created marketing copy, and optimized digital content.
Education
Barkatullah UniversityBhopal
B.Sc. from Mathematics with Computer Science
01.2015
Senior Secondary School
01.2012
Higher Secondary School
01.2009
Skills
- Scrum, Kanban, Sprint Planning & Execution
- Backlog Refinement & Prioritization
- Agile Ceremonies Facilitation (Daily Stand-ups, Retrospectives, Sprint Reviews)
- JIRA, Confluence, Mondaycom
- PMI-ACP Practices
- Stakeholder Management & Communication
- Workforce Planning & Capacity Management
- Team Coaching & Mentoring
- SLA & KPI Management
- Lean Six Sigma (Green Belt & Black Belt)
Certification
- Certified ScrumMaster® - Badge ID: 2096816
- JIRA
- Lean Six Sigma Black Belt (ICBB)
- Lean Six Sigma Green Belt
- PMI Agile Certified Practitioner (PMI-ACP)
- Microsoft Certified: Azure Fundamentals
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Operations Team Lead / Acting Scrum Master
Zocdoc
02.2022 - Current
Senior Associate / Scrum Team Coordinator
Zocdoc
02.2021 - 02.2022
Provider Data Operations Associate
Zocdoc
08.2019 - 01.2021
Provider Data Operations Researcher
Zocdoc
09.2018 - 07.2019
F&A Senior Assistant
United Parcel Services (UPS Logistics)
06.2017 - 08.2018
Content Writer
Zoptico - A Virtual Reality Company
03.2016 - 05.2017
Barkatullah University
B.Sc. from Mathematics with Computer Science
Senior Secondary School
Higher Secondary School
Similar Profiles
Tanvi KaushikTanvi Kaushik
Marketing Operations Associate at ZocdocMarketing Operations Associate at Zocdoc
Sean DippoldSean Dippold
Manager, Sales Training at ZocdocManager, Sales Training at Zocdoc
Sumant ShindeSumant Shinde
Senior Software Engineer at ZocdocSenior Software Engineer at Zocdoc
Melissa DouglassMelissa Douglass
Partner Marketing Sales Executive at ZocdocPartner Marketing Sales Executive at Zocdoc
Vibhav TripathiVibhav Tripathi
Lead Technology at SynechronLead Technology at Synechron