Hi, I’m
Dhanish K Daulson
Thrissur
Summary
Experienced customer service professional with over 15 years of proven excellence in delivering exceptional service. Identifies customer needs and provides tailored solutions for maximum satisfaction. Maintains a positive and professional demeanor, consistently exceeding expectations in fast-paced environments.
Overview
15
years of professional experience
Work History
ICICI Bank Ltd
Manager - Trade Forex Sales & Operations
12.2022 - 11.2023
Job overview
- Company Overview: Offers personal and business banking products and services including accounts & deposits, cards, loans, insurance etc.
- Management of Commercial/ Trade & Current Account relationships in business banking segment.
- Acquisition of Corporate customers for Forex and Trade Services.
- Conduct regular branch and client visits and resolve customer queries.
- Manage trade related transactions.
- Focus on business development across liabilities, assets & fee to sustain and achieve growth in relationship value, revenues & improved client stickiness.
- Resolution of queries for all managed clients within TAT specified.
UAE Exchange Centre LLC
Branch Operations Associate - Service Supervisor
12.2008 - 11.2022
Job overview
- Company Overview: Multinational Company dealing primarily in remittance, foreign exchange and bill payment services.
- Oversaw daily operations, - Global Remittance, Foreign currency exchange, Allied products & services to customers.
- Corporate Business Handling - Ensuring corporate transaction is done with proper KYC as per the guidelines.
- Ensuring quality complaint customer service.
- KYC & Compliance- Submitting periodic reports of branch and report unusual, suspicious transaction to compliance officer.
- Salary Information file creation & processing the same for salary disbursal through WPS System.
- Verified accuracy of daily cashier batches by checking receipts, cheqes, and cash.
Education
Bharathiar University
MBA from Human Resource Management
Calicut University
B A from English Literature
Skills
- Customer service
- Team leadership
- Decision-making
- Staff management
- Documentation and reporting
- Operations management
- Business administration
- Teamwork and collaboration
- Customer relationship management
Languages
English
Hindi
Malayalam
Tamil
Hobbies and Interests
- Fitness Enthusiast
- Driving
- Cycling
- Cricket
- Pets
Timeline
Manager - Trade Forex Sales & Operations
ICICI Bank Ltd
12.2022 - 11.2023
Branch Operations Associate - Service Supervisor
UAE Exchange Centre LLC
12.2008 - 11.2022
Calicut University
B A from English Literature
Bharathiar University
MBA from Human Resource Management
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