DHANRAJ PRAKASH
Sr. Project Co-ordinator
BANGALORE
Summary
Aspiring to grow and I want to help the organization grow, by facing new challenges, a situation which requires more of my skills, more of my knowledge, more of my positive attitude. Versatile project management with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
19
19
years of professional experience
Work History
Sr. Project Co-ordinator
Antares Systems Limited
Bangalore
12.2010 - Current
- E-Tendering Project for all Central and State govt Departments.
- E- Auctions on Forward and Reverse Auctions process
- Implementation of E-tendering and E-Auction projects to the govt. clients
- Handling/Incharge of major govt.clients like ISRO, IRCTC in all across country.
- Analysing and testing the reported issues in UAT and Live site. Raising complaints, Service request to Tech team through IMS Sapphire tool.
- Supporting Vendors and Dept. Officials queries/complaints through remote access like anydesk or team viewer.
- Providing training to Dept. Officials and vendors on e-tendering project.
- Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures
- Organizing, attending and participating in stakeholder meetings
- Documenting and following up on important actions and decisions from meetings
- Handling around 30 Central Govt Departments
- Communicating with Nodal/Head of the Central Govt Departments across country.
- Handling a project with around 20-30 members
- Handling complaints and provide solution for all escalation cases for closure.
- Release complete testing UAT and Live site.
- Writing Requirement (CR) on dept. requirement and improvement of e-tendering system process.
- Visiting dept. to provide e-tendering services and troubleshooting complaint issues.
Team Leader
First Source Ltd
09.2009 - 12.2010
- Airtel DTH – Inbound process
- The same process is taken over from
CSR, Technical Support Engineer
First Source Ltd
11.2008 - 08.2009
- Airtel DTH – Inbound process
- Promoted as Floor Supervisor after 3 months.
Technical Support
Symantec
04.2006 - 10.2008
- Product Line – Consumer / SEA (Semi Enterprise Applications)
- Virus Removal Service – Troubleshooting and removing the virus support
- Job Profile:-
- Providing online Technical Support to Symantec Customer for the following product lines
- Norton Antivirus
- Norton Internet Security
- Norton System Works
- Norton 360
- Norton Ghost
- Norton GoBack
- Performed the following activities in order to resolve the customer issue with respect to the above product line
- Run command line switches to run scripts which helps create backup on the remote machine
- Analyzing the log report and collecting the exact error code to troubleshoot the error accordingly
- Troubleshooting various error codes referring the Lotus Notes knowledge base
- Handling the customers with the various kind of virus issues
- Participate in the PCS conference calls to enhance product knowledge
- Elevated as floor supervisor for the Symantec Chat Technical support
- Currently moved to Symantec Chat Call Back Team to handle VIP escalation calls and to improve the performance of the team
- Handled Hot Line Escalation calls for the APAC region
- Also handled escalations as a part of the Symantec Management Team.
Back End Processor
TANGENT, DSA
04.2005 - 04.2006
Technical Support, Back End Processor (Floor Supervisor)
TANGENT Pvt Ltd
04.2005 - 04.2006
- Part of Airtel – Activation and Verification Department
- Involved following roles:
- Suggregating the cases accordingly and sending the cases for verification
- Monitoring a team of 20 executives which involves mentoring, training and performance tracking
- Training new agents and Executives on various operational Metrics and call quality
- Scheduling the cases Entering the fields of activations, Corp/Retail/STD/REV/ADD/TRA and Handling the Bills
- Educating customers on the company's products and service's
- Creating reports delegated by the manager.
Education
B.Com - Correspondance, Electronic Mechanic
I.T.I Central Board
Skills
TECHNICAL QUALIFICATION
Operating System : Windows 10,8, XP, NT, Windows Vista
Hardware : Having the knowledge of Basic hardwaring
Networking : Having the knowledge of LAN & WAN
Tools : MS Office, Lotus Notes,, IMS Saphire, HTML, Java
Technical Analysis
Software Development
Product development
Technical Support
Presentation ability
Schedule Management
MS Office, PPT, Presentation to the clients
Problem-Solving
Excellent Communication
Clerical Support
Project Management
Virtualization
Promoted as Project Co-ordinator Within 6 months of joining the company in Antares Systems Limited - TENDERWIZARD Nominated as Best CSAT performer – Symantec (Virus Removal Service- e4e ) Nominated as Best CSAT performer – Symantec ( Norton Product line - e4e ) Nominated as Best Call Back performer – Symantec ( Call back Process - e4e ) Promoted as “Team Leader” within 6 months of joining the company in Aegis Selected as Floor Supervisor in TANGENT Chess champion while schooling and selected as captian for the kabadi team
Timeline
Sr. Project Co-ordinator
Antares Systems Limited
12.2010 - Current
Team Leader
First Source Ltd
09.2009 - 12.2010
CSR, Technical Support Engineer
First Source Ltd
11.2008 - 08.2009
Technical Support
Symantec
04.2006 - 10.2008
Back End Processor
TANGENT, DSA
04.2005 - 04.2006
Technical Support, Back End Processor (Floor Supervisor)
TANGENT Pvt Ltd
04.2005 - 04.2006
B.Com - Correspondance, Electronic Mechanic
I.T.I Central Board