Dharmendra Kumar

Project : Bank of America

Client: US Custodian Banks (HSBC, Llyods Banks,Standared Charted,DBS,Society General,Network International ,First Abudhabi Bank)

• Monitoring Base 24 Tandem Non Stop based application performance externally and internally facing issues with the different clients and different stakeholders
• The core role is to keep the application up and running and keeping in touch with the users and banks.(custodians)
• Hands-on TANDEM/NonStop X Systems Using Tools and Languages TAL, TACL, Tandem COBOL, ENSCRIBE, ENFORM, TANDEM pathway, Tandem internal messaging system, FUP, BATCHCOM, SQLCI, Host security module, ISO8583 messaging
• Knowledge about flow of the BASE 24 Application
• Experience in utilities such as FUP,Spoolcom, pathway, batchcom ,Control M,Prognosis , Geneos ,Splunk
• Experience on the TANDEM / HP NonStop platform (GUARDIAN / OSS)
• Base 24 ATM , Base 24- POS , IST Switch
• Online/Offline base 24 ATM transactional flow
• Base 24 Switch and Merchant Payment Support

Client : Bank of America and Walmart customers

• Responsible for operational and process improvements.
• Reviewing changes and performing impact analysis.
• Governance and control for the change process.
• Sharing weekly, monthly reports to senior level management and client
• Prepare PIR for failed/rollback changes and those are resulted in P1, P2 incidents.
• Hosting CAB calls and reporting the CAB agenda.
• ITIL process owner for change, Configuration, incident management.

Client : Mastercard

• Adhere to the Responsibilities detailed in the Incident Management Process.
• Participating in Scrum calls daily and giving updates for the incidents which were handled last 24 Hrs.
• Investigate and diagnose Major Incident to restore failed Application or Service as quickly as possible.
• Picking up the request from the Internal Slack channel before someone reports or causes impact to the business.
• Monitoring alerts on AppD, Kibana and Grafana and the application trends and their Impact levels.
• Tracking the daily changes which are Service Affecting and will be on top of it. This makes it easy to isolate the issue to some extent.
• Monitoring performance and growth trends of critical Application.
• Working as an L2 we will be bridging the gap between the Development & Operations team along with the Customer.
• Prepared SOP's for the activities carried out and for new Intake and help Application Service Desk for monitoring.

Project : Comcast CyberSource Payment Gateway

• Performing RCA for all the Major Incidents handled by the team.
• Making temporary solutions(workarounds) available to incident management
• Creating action items to the RCA owners and following up with them under the timelines till we get RCA.

Project : Base 24 ATM Support

Client : HDFC,ICICI ,DENA, IRCTC,AXIS Bank

• Monitoring live transactions of different banks and online /offline txn done via POS machines or different payment mode.
• ITIL Methodologies (Change management, Incident management)
• RCA Prepation