Dharmistha Makadia
Rajkot
Summary
Accomplished Senior BDM with a proven track record at Nirami Solution, leveraging strategic sales planning and effective communication to drive revenue growth. Expert in client relationship management and contract negotiation, consistently exceeding targets and expanding market share by 20%. Adept at fostering cross-functional collaboration and delivering tailored solutions to meet customer needs.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Senior BDM
Nirami Solution
Rajkot
11.2021 - 04.2023
- Built strong relationships with clients through face-to-face meetings, presentations, and effective communication skills.
- Created a pipeline of future business opportunities by identifying potential customers and analyzing their needs.
- Analyzed customer feedback to identify areas of improvement in product offerings or sales processes.
- Cultivated relationships with key decision makers within target accounts to facilitate the sale of products and services.
- Established pricing strategies that provided competitive advantage while meeting corporate objectives.
- Collaborated with cross-functional teams on integrated approaches to address customer needs.
- Utilized CRM systems for tracking leads and managing client data; ensured accuracy and completeness of information.
- Presented company capabilities at industry events to attract new customers and develop industry partnerships.
- Provided technical solutions to meet customer requirements, including product demonstrations and support services.
- Attended conferences and trade shows to represent the organization's interests and build brand recognition.
- Generated reports detailing progress against goals and objectives for senior management review.
- Reviewed current processes and procedures for effectiveness; recommended changes as necessary.
- Developed and implemented strategic sales plans to increase market penetration and customer base.
- Researched industry trends, competitors' activities, and emerging technologies relevant to assigned accounts.
- Maintained accurate records of all sales activities including forecasts, quotes, orders, customer contacts.
- Negotiated contracts to maximize profitability for both parties involved in the transaction.
- Developed long-term account plans that incorporated aggressive growth goals while ensuring customer satisfaction levels remained high.
- Trained junior team members on sales techniques; coached them on best practices in lead generation and qualification.
- Identified, qualified, and developed new business opportunities with existing customers and prospects.
- Successfully managed multiple projects simultaneously while maintaining high standards of quality assurance.
- Pursued new accounts through lead generation, cold calling and advertising referrals.
- Achieved sales goals, increasing revenue for top accounts and expanding personal sales portfolio.
- Consistently secured new accounts, resulting in increase in year over year revenue.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Resolved customer complaints regarding sales and service.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Directed and coordinated products, services and sales activities.
- Coached, developed and motivated team to achieve revenue goals.
- Supported sales team members to drive growth and development.
- Used change methodologies to increase sales and led projects for increased productivity.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Conducted market research and reported on competitors.
- Gained market share in new sales performance through aggressive team training.
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
Senior Business Development Executive
Gtech web infotech pvt ltd
Rajkot
12.2016 - 07.2020
- Established pricing strategies that maximize profits while remaining competitive in the marketplace.
- Provided training sessions on sales techniques for junior staff members.
- Reviewed all sales documents prior to signing off on them ensuring accuracy and compliance with relevant laws.
- Developed and implemented strategic business plans to increase sales, market share and profitability.
- Managed customer complaints effectively in order to maintain positive relationships with clients.
- Monitored competitors' activities related to pricing, product development, promotions.
- Managed relationships with key customers to ensure satisfaction and loyalty.
- Analyzed customer feedback data to determine areas of improvement in customer service delivery processes.
- Maintained an up-to-date database of contacts within the industry for networking purposes.
- Drafted proposals outlining solutions tailored specifically for each client's unique situation.
- Provided input into budgeting decisions regarding resources needed for successful sales operations.
- Identified new markets for product expansion and penetrated those markets through a combination of direct selling, promotional activities, advertising campaigns and public relations initiatives.
- Developed long-term partnerships with vendors and suppliers by negotiating favorable payment terms.
- Conducted customer needs analysis to identify potential opportunities for expanding existing accounts as well as developing new business.
- Researched industry trends and competitor information in order to develop competitive strategies.
- Led negotiations with clients to secure advantageous terms in contracts.
- Collaborated with marketing team members to create effective promotional materials such as brochures, flyers and web content.
- Prepared presentations for prospective clients outlining the benefits of using our products or services.
- Assisted senior management in researching new markets for potential business expansion opportunities.
- Maintained professional attitude and environment to set example for internal and external organizations.
Business Development Executive
JK Designs
Rajkot
07.2015 - 10.2016
- Freelance bidding
- Lead generation for design and website
- Business Anylsis
- Client support end to end
- Project management
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
- Developed and implemented strategies to increase customer base and revenue growth.
- Collaborated with internal teams to develop tailored solutions for clients' needs.
- Collaborated with sales team members to identify target markets and develop sales strategies.
Education
MBA - Marketing Management
Shridhar University
Alwar 07.2007 - 06.2009
Skills
- Business anylsis
- Project management
- Technical analysis
- Ppt
- Client relationship management
- Strategic sales planning
- Market research
- Contract negotiation
- Pricing strategy development
- Sales forecasting
- Lead generation
- Business analysis
- Cross-functional collaboration
- Customer needs assessment
- Effective communication
- Team leadership
- Problem solving
- Goal orientation
- Presentation skills
- Customer engagement
- CRM proficiency
- Proposal writing
- Relationship management
- Competitive intelligence
- Rapport and relationship building
- Sales tracking
- Communication skills
- Problem-solving aptitude
- Continuous improvement
Languages
Gujarati
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Kannada
Elementary (A2)
A2
Telugu
Elementary (A2)
A2
Timeline
Senior BDM
Nirami Solution
11.2021 - 04.2023
Senior Business Development Executive
Gtech web infotech pvt ltd
12.2016 - 07.2020
Business Development Executive
JK Designs
07.2015 - 10.2016
MBA - Marketing Management
Shridhar University
07.2007 - 06.2009