DHEERAJ GUPTA

● Developing Agile Maturity Assessment to identify the level of Agile Understanding with the teams

● Documenting and formalizing the Roles and Responsibilities of Agile teams.

● Help Product Owner in Product grooming.

● Empowered teams to self-organize and grow cross-functionality.

● Trainings teams to follow agile methodology.

● Protect team from over-commitment, manage backlog, prioritize resolution of defects/bugs

● Protect development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project goal.

● Enabling healthy work environment by empowering teams that can take decisions themselves.

● Provide Test automation training to internal team members to uplift the team capabilities.

● Communicate with stakeholders on release schedules

● Plan and coordinate releases

● Ensured to get the approvals and sign offs on the critical milestones of the project.

● Ensured the retrospections are managed and discussed for all the projects in the program with key stakeholders

And derived at the top action pointers to implement in the next projects in the program.

• Led and motivated project team to meet and exceed project KPIs.
• Delivered presentations and briefings to senior teams and incorporated changes into project workflows.
• Managed client expectations with professional, considered approach to projects.
• Utilised in-depth knowledge and understanding of client contracts to manage project delivery.
• Oversaw operational aspects of projects to achieve budget targets.
• Applied successful project management techniques to enable delivery of 3 projects over tenure.
• Managed expenditure according to project budgets and prepared financial reports.
• Conducted project handovers to guarantee snag-free completion.
• Reported project status and financial updates to stakeholders and collected feedback.
• Interpreted critical path and actual versus planned activities to identify adverse trends and take corrective action.
• Maintained highest standards of health, safety and environmental standards in compliance with industry norms.
• Identified future capacity and capability needs for successful project planning.
• Built collaborative working relationships with project teams.
• Reviewed performance against targets, appropriately identifying and managing risks and opportunities.

• Managed team of over 8 direct reports by offering support and constructive feedback.
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Maintained professional, organized and safe environment for employees and patrons.
• Onboarded new employees with training and new hire documentation.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
• Continuously actioned past feedback to elevate service delivery.
• Scheduled weekly projects, anticipating timelines for milestones and completion dates.
• Generated new business by planning and launching creative marketing initiatives.
• Monitored and responded to competitor activity to stay ahead of marketplace trends.
• Closely monitored company finances, regularly reviewing budgets to succeed against spending targets.
• Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
• Recruited high-performing and accomplished team members, nurturing talent to develop skilled and capable workforce.
• Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivizing staff to continually achieve and exceed expectation.
• Handled escalated store policy violations, implementing security improvements to prevent shrinkage and misconduct.
• Optimized employee schedules by balancing company priorities with staff leave requests and shift preferences.
• Fostered strong rapport with prospective clients and stakeholders to aid negotiations.
• Supervised, defined and delegated tasks to employees, driving efficiency to meet key productivity targets.
• Supervised and mentored junior team members, providing detailed instructions and guidance to maximise team efficiency.
• Developed long-term training strategies for new and existing employees across multiple departments.
• Championed professional development and high performance by overseeing employee recognition programme.
• Regularly assessed, updated and improved existing policy, embedding knowledge of current industry developments.
• Maintained positive, professional working environment to optimise staff and customer satisfaction.
• Established strategic monthly sales goals, communicating priorities to staff and closely tracking progress to ensure success.
• Aligned efforts of multiple departments through cross-functional management, achieving and surpassing KPI targets.
• Implemented strict quality standards for consistent company representation across multiple channels.
• Led recruitment, hiring and onboarding activities, training new joiners in operational processes and conducting probationary performance reviews.
• Employed outstanding communication and relationship-building abilities to lead by example in providing first-class customer care.
• Supervised and mentored staff in 1:1 sessions, driving attainment of individual KPIs.
• Monitored staff performance, continually seeking ways to improve team delivery for optimised financial success.
• Regularly assessed company and team performance, implementing targeted business strategy to deliver against critical targets.

• Worked on various pre-sales proposals for perspective clients
• Analyzed and presented financial standings and cost effectiveness to other partners and investors.
• Established and implemented business procedures and process improvements.
• Conducted extensive research into market trends and evaluate business opportunities for increasing company profits.
• Cultivated long-lasting clients relationships to maintain customer retention.
• Worked with company executives to develop plans for long-term and short-term goals for steady business growth.
• Conducted regular evaluations on company documents, policies and legal guidelines to recommend changes for improvement or adapting to stay in line with laws.
• Provided strategic advice to the board based on improvements required, opportunities and business trends.
• Oversaw hiring activities, including interviews, candidate selections and onboarding.
• Managed financial affairs, including accounting, budgets, billings and reports.
• Meticulously assessed business operations to determine required enhancements for increasing business efficiency and profitability,
• Formed and sustained strategic relationships with clients.
• Implemented training and development programmes for new employees to successfully exceed retention targets.

• Spearheaded innovative approaches to resource allocation and strategic planning.
• Directed work of lighting and sound crews to coordinate efficient production operations.
• Analyzed business needs while soliciting customer feedback for process improvements.
• Monitored and coordinated workflows to optimize resources.
• Evaluated company documentation to verify alignment with regulatory requirements.
• Formed strategic partnerships and connected with potential clients to drive business development.
• Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
• Established departmental performance goals and provided feedback for underperforming areas.

• Collaborated with teams to define, strategize and implement marketing and web strategies.
• Analyzed problematic areas to provide recommendations and solutions.
• Improved performance, hiring practices and management systems to facilitate success of client's organization.
• Collaborated closely with clients to better understand entire project scope.
• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Supported clients with business analysis, documentation and data modeling.
• Implemented practices and procedures to reduce expenditures and increase savings.
• Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
• Aligned closely with business owners and employees to gather information and gain operational insight.
• Integrated technology and business operations to identify targeted solutions to customer issues.

• Plan, manage and deliver the operations support on Oracle, SAP, Insight and Vision throughout the month
• Transitioned 2 processes from US to India
• Managed the SAP implementation and support for General Ledger, Accounts Payable and Asset Accounting Modules
• Managed the Testing Team for performing the testing of various releases contributing the successful implementation of SAP
• Worked as a team lead for the production support of the Oracle Applications and Implementation Support for SAP for the business on the whole
• Responsible for status reporting to the client and task assignment ensuring timely and quality deliverables
• Handled the team providing support on Oracle (General ledger) module
• Handled other responsibilities like Risk and compliance, Business continuity and Operation Excellence for my processes
• Ensured all staff has a clear understanding of their roles and responsibilities
• Meet all published time-scales
• Measure - no failures attributable to a failure of process or procedure within the team
• Worked as a Business continuity SPOC for the whole department ensuring adherence to all the related activities.(BCP Document Update, Business Impact Analysis update and Associate criticality Matrices)
• Conducted service and capacity review meetings with the client on monthly basis in order to ensure that all KPI's (Key performance indicators) as agreed have been met
• Certified Risk Professional (CRP) for Bank of America
• Gap analysis between business practices and Oracle and providing standard and custom solutions for bridging the gaps.

• Understanding the existing business processes and requirements gathering
• Developed program schedules and monitored milestones, managing production flow to guide production orders to correct and timely completion.
• Improved performance, hiring practices and management systems to facilitate success of client's organization.
• Analyzed problematic areas to provide recommendations and solutions.
• Collaborated with teams to define, strategize and implement marketing and web strategies.
• Led team providing project management support, managing tasking, schedules, deliverables and customer relations for high-visibility enterprise-wide projects.
• Configured Oracle Financial System to meet unique business requirements of individual clients.
• Mapping client's business processes with Oracle standard practices, recommending the best-fit solutions and preparing business process flows for future To Be Process for AP, FA and GL
• Identifying gaps between Client's business practices and Oracle standard features and providing solution for gaps and mapping the same for technical team reference and designing
• Pilot testing of cases and scenarios for processes mapped in Oracle Apps during UAT conduct
• Prepared data conversion and Functional Design documents for data migration and customizations
• Conducting User training and Preparing Training material for GL and AP
• Prepared User Acceptance test cases and Conducted UAT for AP, FA and GL
• Worked in Postproduction Support for GL, AP and Report Manager Modules
• Worked on Period closure activities in Production environment for AP, AR and GL
• Plan, manage and deliver the operations batch support of Delphi, Equinox and ODC (data warehouse) throughout the month on Oracle financials which also involves the monthly close of various oracle applications like AP, GL, FA and PA
• Ensure all staff has a clear understanding of their roles and responsibilities
• Meet all published time-scales
• Measure - no failures attributable to a failure of process or procedure within the team
• Review of customizations and verify the functional documents
• Develop documentation to support the business and the support team
• Ensure all the incidents raised on the gatekeeper are picked up by the team and timely resolution for incidents raised has been provided to the customer
• Co-ordination with ASG, DBA and FSO UK team for delivery of the FSO Operations and follow up on technical issues
• Managing monthly outages and ensuring system availability to all the users
• Provide technical support and guidance to the team whenever required
• To comply with the quality audit plan for FSO area and ensure the team adheres to the same
• To conduct service and capacity review meetings with the client on monthly basis in order to ensure that all KPI's (Key performance indicators) as agreed have been met
• Contribute as a member of service delivery management team and provide leadership for the team in the management of risk and issues
• To manage the monthly software release to the production applications
• Aid with design solutions and implementing new functionality or fixing problems
• Ensure the compliance of the various Sox (Sarbanes Oxley) requirements under the system audit for BT
• Ensure self and team always follow standard Xansa and clients process and procedures
• Ensure KA of self and team is progressing according to the plan and escalate any slippage to line manager in a timely fashion
• Identify blockages for service delivery and resolve the same
• Get all the customer sign-offs required after completion of month end close
• Preparation of on call Rota for Out of hours support
• Establish good working relationship with external and internal clients
• Incident /Problem Management
• Change & Release Management
• Prepared project lifecycle documentation and project management plans.
• Performed gap analysis and provided plans based off of identified recommendations.
• Prioritized projects and project tasks depending upon key milestones and deadline dates.
• Determined areas for improvement and implemented processes to alleviate problems.

In recent years, BILT has evolved as a knowledge driven and customer centric organization.

• For Oracle financials including AP, AR, GL and CM
• Requirements gathering, designing future state business process flows and documentation
• Identifying gaps between Client's business practices and Oracle standard features and providing solution for gaps
• Finalizing the Org structure in Oracle apps i.e
• Best fit as per client's requirements
• Setting up the instance for AP, GL, AR and CM modules
• Requirement gathering for customizing reports and form personalization and coordinated with technical team for same
• Prepared conversion documents and Functional Design documentation for data migration and other customizations
• Prepared User Acceptance test cases and conducted pilot testing, UAT and user training workshops
• Developed program schedules and monitored milestones, managing production flow to guide production orders to correct and timely completion.
• Supported investment management via funding requests, baseline change requests and regular project reporting.
• Improved performance, hiring practices and management systems to facilitate success of client's organization.
• Collaborated with teams to define, strategize and implement marketing and web strategies.
• Configured Oracle Financial Application systems to meet unique business requirements of individual clients.

• Hindalco Industries Limited, a flagship company of the Aditya Birla Group, is structured into two strategic businesses — Aluminum and Copper — and is an industry leader in both
• Established in 1958, Hindalco commissioned its aluminum facility at Renukoot in eastern U.P
• In 1962 and has today grown to become the country's largest integrated aluminum producer and ranks among the top quartile of low cost producers in the world.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Mentored team members to enhance professional development and accountability in workplace.
• Developed organizational structure to outline and direct rules, roles and responsibilities.
• Recognized staff for contributions to company success to foster engagement and increase productivity.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
• Reduced financial discrepancies to minimize threats to health and productivity of business.

• Led the implementation of AP, GL and Cash Management modules for a large scale Oracle ERP implementation
• Performed requirements gathering, data analysis, fit-gap analysis, development, testing, integration and maintenance of applications in Oracle
• Mapping business processes with Oracle functionalities, recommending the best-fit solutions with India localization
• Identifying critical cross functional links and coordinating with other teams in designing finance process
• Conducted Conference Room Pilot sessions for scenarios mapped in Oracle Applications
• Requirements gathering for custom Oracle Reports, interfaces, form personalization coordinating with technical team
• Handled Reconciliation of Accounts, Banks in Oracle and assisting in daily accounting of transactions and provided them support
• Completed data migration, core user training and prepared training manuals.

• Planning and conducting Bank Audits, Statutory Audits, Tax Audits, Internal and System Audit
• Set up and improved accounting systems and processes to meet business needs and maximize operational success.
• Reviewed business operations and obligations to help organization function at acceptable level.
• Proofread audit and tax reports and year-end financial statements to verify accuracy.
• Developed understanding of company audit methodology, approach and tools while working under supervision of licensed auditors.
• Liaised with clients regarding financial plans and objectives.
• Oversaw accounting team in servicing diverse clients.
• Reviewed budgets and communicated discrepancies to senior management.
• Preparation of Books of accounts, Banks Reconciliation Statement and Financial Statements
• Ensure timely reporting of financial information for forecasting and management control
• Manage the Accounting system to ensure accuracy and legal compliance
• Report to the Partner about the Audit observations and prepare Audit Report by giving suitable recommendations to improve the effectiveness of the Internal Control System
• Finalized statutory and tax audits of large corporations, Internal Audit of public and private sector companies in India
• Advising clients on taxation, company law, and business law matters
• Conducting feasibility study of projects and advising clients on different financing options
• Major audit and taxation assignments undertaken were for Banking, Manufacturing and Industrial Companies
• Conduct internal audits to identify drawbacks in internal control and suggest remedial measures
• Supervise finalization of Accounts and coordinate annual audits
• Manage the interface and liaison with Income Tax, Sales Tax, Central Excise and other Statutory Authorities.