Dheeraj Kumar Medari

Application support

Madanapalle,AP

Summary

Motivated and detail-oriented Application Support professional with 2+ years of experience in troubleshooting and supporting enterprise applications. Skilled in MS SQL, MS Office tools, Linux, and Unix environments. Known for efficiently handling L1 and L2 support roles, ensuring seamless user experiences and consistently maintaining high service standards.

Overview

years of professional experience

Work History

Application Support Engineer

Finvoc Pvt Ltd

04.2023 - Current

Provided L1 and L2 support for business applications, resolving user issues and minimizing system downtime.
Diagnosed and troubleshot application errors on Linux and Unix platforms, ensuring seamless application performance.
Performed database queries and generated business reports using MS SQL to support operational and business needs.
Maintained detailed documentation of incidents and resolutions, contributing to internal knowledge bases.
Coordinated with cross-functional teams to escalate and resolve complex technical issues effectively.
Utilized MS Office tools for preparing detailed documentation and reporting support metrics.
Upheld high standards of customer service, demonstrating strong analytical and communication skills throughout daily interactions.

Education

BBA - Business Administration And Management

Sri Srinivasa Degree College

Madanapalle, India

04.2001 -

Skills

MS SQL

MS Office Tools

App Support (L1,L2)

Incident Management

Technical Troubleshooting

Linux, Unix

Timeline