Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic

DHEERAJ KUMAR MEDARI

Application Support
Bengaluru,KA

Summary

Motivated and detail-oriented Application Support professional with 2+ years of experience in troubleshooting and supporting enterprise applications. Skilled in MS SQL, MS Office tools, Linux, and Unix environments. Known for efficiently handling L1 and L2 support roles, ensuring seamless user experiences and consistently maintaining high service standards.

Overview

2
2
years of professional experience

Work History

Application Support Engineer

Finvoc Pvt Ltd
04.2023 - Current
  • Provided L1 and L2 support for business applications, resolving user issues and minimizing system downtime.
  • Diagnosed and troubleshot application errors on Linux and Unix platforms, ensuring seamless application performance.
  • Performed database queries and generated business reports using MS SQL to support operational and business needs.
  • Maintained detailed documentation of incidents and resolutions, contributing to internal knowledge bases.
  • Coordinated with cross-functional teams to escalate and resolve complex technical issues effectively.
  • Upheld high standards of customer service, demonstrating strong analytical and communication skills throughout daily interactions.

Education

BBA - Business Administration and Management

Sri Srinivasa Degree College
08.2022

Skills

    MS SQL

undefined

Projects

Project 1 : CPS (Cargill Plantation System)

Databases

: SQL   Server 2012/2014

Tools Used

: Microsoft   visual studio 2012, SSMS

Project Description:

CPS is a main system to take care of palm plantation and palm oils mill. The Cargill Plantation System is an application of Cargill Company, which is having different modules for different business purposes. CPS application is used more than 500 business users. Overall Business Solution for Plantation Business with End-to-End Operation’s Needs. CPS is used in Indonesia. And this application is having three location servers.

Ø Hindoli

Ø Harpan

Ø Poliplant.

Based on the server region they will be connecting to the appropriate server to access the CPS application


Responsibilities:

  • Involved in development of complex database objects like Stored procedures,Functions and Triggers.
  • Managing the team and monthly reports generating for the client
  • Distributing the tickets to the team
  • Providing the regular updates \ status higher management
  • Involved in attending the calls with business.
  • Involved in attending the CAB meeting.
  • Performed deployment in stage environments.
  • Production and QA Support


Project 2 :

Project Name : NGC

Role : Programming, Production, and QA support

Environment : SQL SERVER 2005/2008R2, SSIS 2005,2008

Project Description

NGC: NGC is the Next Generation Clubcard system used in Tesco. It consists of 3 modules, Support Console module used at the Store tills used for Coupon, Voucher Issuance and Redemption, Marketing module to run the mailings, generate reports and Business Admin module to create groups with admin actions customized for each group.


Roles & Responsibilities

  • Creating new SSIS packages and editing existing SSIS packages
  • Involved in coding, Implementing the business logic in SSIS packages, T-SQL,SQL Server programming
  • Involved in analysis and solving tickets.
  • Complete Production & QA support

Timeline

Application Support Engineer

Finvoc Pvt Ltd
04.2023 - Current

BBA - Business Administration and Management

Sri Srinivasa Degree College
DHEERAJ KUMAR MEDARIApplication Support