Dheeraj Pahuja

• Monitor and ensure compliance with financial regulations, invoicing policies, and internal controls
• Oversee the creation, review, and distribution of invoices to customers, ensuring accuracy and adherence to contract terms
• Handle invoice discrepancies, resolve billing issues, and coordinate with customers, vendors, and internal departments to resolve payment disputes or discrepancies
• Collaborate with cross-functional teams, including finance, Litigation and operations, to ensure timely and accurate invoicing and billing processes
• Maintain strong relationships with clients, vendors, and internal stakeholders to address invoicing inquiries, manage billing disputes, and provide exceptional customer service
• Provide regular updates, reports, and insights to senior management on invoicing operations, performance, and opportunities for improvement
• Coordinating with various cross-functional departments for ensuring smooth flow of business operations.

• Handling team of collection representatives, dedicated for electronic billing customers for US region
• Forecasting cash collection numbers each month for Team
• Keeping regular checks on Invoices by tracking status on Ariba, Legal Tracker, Corteva, Counsel Link etc
• Prepare and circulate reports related outstanding balance in 90+, 270+ and 450+ bucket as per schedule
• Collecting supplier information such as W9 form and W8-Ben form, Banking details and other mandatory supplier details
• Initiating to add New vendor in the system with the help of master data team
• Drive account reconciliations, Dispute resolution with clients, to change payment pattern and to maintain business relation
• Recommend delinquent accounts for Legal and liaison with Advocate for appropriate measures
• Identifying accounts at risk within team and keep the management informed and work on recovery plan
• Ensuring timely payment of debts, by doing regular follow up and calls
• Negotiating payment plans
• Respond to all client queries and provide necessary details/documents
• Assisting other projects as required and maintaining active communication with team & clients
• Liaise with sales and operation teams to resolve customer queries/complaints
• Conducting training of resources
• Leave Management, Shift approval, Bonus, Annual Appraisals, Performance Review and Feedback.

• Researched and resolved billing and invoice problems for US and UK region
• Responsible for minimizing the WIP (work in progress) on accounts
• Prepared daily, weekly and monthly reports
• Categorized daily tasks and complete the work within the given target time frame
• Meeting daily productivity and service level agreement as in contract between company and client
• Work flow management, People management, Employee engagement activities
• Undertaking invoice reconciliation and validating invoices to ensure if they were charged to the correct products and volumes sold
• Ensured newly agreed cost of goods for new products and for current products was correctly implemented within business system

Project Transitioned: KRAFT HEINZ(UNITED KINGDOM) - Assisted and Transitioned the business from UK to India

• Managed and reported on multiple activities: Onboarding of employees, arranging access of different ERPs for each individual
• Communication and coordination with IT team and higher management for obtaining cost approvals using CONCUR
• Design and implement the learning and development path for the resources and ensure completion within timeline.

• Analyze the reasons for denials and completing the file as per the requirement of the insurance company in order to make the payment of the claims
• Analyze and Work on different application to see the current status of claim and follow up with insurance company
• Researched and resolved billing and invoice problems
• Monitored new trends and technologies as they applied to audit areas
• Managed customer accounts by ensuring any issues and queries resolved quickly & efficiently ensuring no Payment Delays.