Summary
Overview
Work History
Education
Skills
HOBBIES
Timeline
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Dheeraj Sharma

Dheeraj Sharma

R/O Nadore P/O Nagorta Jammu

Summary

Enthusiastic Senior Customer Service Representative with more than 6 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.

Overview

9
9
years of professional experience

Work History

Deputy Manager

Yes Bank
04.2024 - Current
  • Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
  • Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
  • Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
  • Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.

Senior Customer Service Representative

Ienergizer IT Services Private Limited
03.2019 - 03.2024
  • Assisted in creating departmental policies, protocols, and guidelines that improved overall effectiveness of the customer service team.
  • Maintained up-to-date knowledge of industry trends and best practices to consistently deliver top-notch customer service.
  • Streamlined customer service processes for increased efficiency and improved response times.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.

Freelancer

Appen
01.2021 - Current
  • Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
  • Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
  • Enhanced client satisfaction by delivering high-quality work within deadlines.
  • Analyzed user feedback to gather input and identify areas required for improvement.

Senior Customer Associate

Concentrix Daksh Private Limited
04.2017 - 02.2019
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
  • Exceeded performance targets consistently throughout tenure as Senior Customer Associate, earning recognition from management for dedication to excellence in service delivery.
  • Evaluated trends in customer feedback, identifying areas of improvement for the business as a whole.
  • Coached junior associates on best practices, leading to a more proficient and knowledgeable team overall.

Sales Representative

Magnum Eco-tronic Private Limited
07.2015 - 01.2017
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Attended trade shows to represent company products, generate leads, and network with potential clients.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.

Education

Bachelor of Arts -

Delhi University
01.2020

12th - Non-medical

SP Smart Higher Secondary School
05.2015

Skills

  • Operations Management
  • Cost analysis and savings
  • Decision-making capabilities
  • Sales Strategies

HOBBIES

1. Riding bikes

2. Solo Traveling 

3. Cricket

Timeline

Deputy Manager

Yes Bank
04.2024 - Current

Freelancer

Appen
01.2021 - Current

Senior Customer Service Representative

Ienergizer IT Services Private Limited
03.2019 - 03.2024

Senior Customer Associate

Concentrix Daksh Private Limited
04.2017 - 02.2019

Sales Representative

Magnum Eco-tronic Private Limited
07.2015 - 01.2017

Bachelor of Arts -

Delhi University

12th - Non-medical

SP Smart Higher Secondary School

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Dheeraj Sharma