Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Dhilipanraj C

Dhilipanraj C

Quality Assurance
Chennai

Summary

Results-driven Quality Assurance Lead with over 7 years of experience in process improvement, Lean Six Sigma methodologies, and quality transformation across healthcare and shared services industries. Proven ability to lead quality assurance programs, deploy operational excellence initiatives, and drive measurable business outcomes. Certified Six Sigma Black Belt with a passion for enabling team success and continuous improvement.

Overview

15
15
years of professional experience
6
6
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Quality Assurance Lead

S2M Health Pvt. Ltd.
06.2024 - Current
  • Led quality assurance initiatives, improving quality from 90% to 95% within 3 months.
  • Developed and executed a comprehensive quality improvement plan.
  • Performed root cause analysis and delivered targeted training to coders.
  • Reduced rework and enhanced coder accuracy through structured feedback programs.

Specialist – MIS Automation

DHL Global Forwarding Freight Shared Services
08.2018 - 11.2023
  • Company Overview: DHL Global Forwarding Freight Shared Services (India)
  • Implemented Lean Six Sigma tools to reduce defects and enhance satisfaction.
  • Facilitated Kaizen workshops and process excellence training.
  • Reduced TAT for transactional billing from 70% to 95% using DMAIC methodology.
  • DHL Global Forwarding Freight Shared Services (India)

Senior Associate – Imports/Exports

Maersk Global Services Pvt. Ltd.
04.2014 - 09.2017
  • Managed vendor communications and purchase orders in SAP.
  • Ensured SLA compliance and document accuracy for global trade operations.

Senior Customer Service Executive

Serco Global Services Pvt. Ltd.
03.2012 - 08.2013
  • Provided BPO support to international clients across Europe and US.

Executive – Web Research

Mobius Knowledge Services Pvt. Ltd.
12.2010 - 11.2011
  • Performed web research and data management for content-based projects.

Education

B.Tech - Information Technology

Sri Krishna Engineering College
01.2006 - 01.2010

HSC - undefined

Fatima Matriculation Hr. Sec. School
01.2005 - 01.2006

SSLC -

Fatima Matriculation Hr. Sec. School
01.2003 - 01.2004

Skills

Lean Six Sigma Implementation

Process Design & Optimization

Quality Audits & Root Cause Analysis

Operational Excellence (OPEX)

Training & Process Documentation

MIS Reporting & Automation

Cross-functional Collaboration

Healthcare Quality Assurance

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Certification

Six Sigma Black Belt Certification, 01/01/23

Accomplishments

  • Received Innovation Award, DHL Global Forwarding Freight Shared Services, 01/01/22
  • Received Star Performer Award for TAT Improvement Project, 09/01/23

Timeline

Quality Assurance Lead

S2M Health Pvt. Ltd.
06.2024 - Current

Specialist – MIS Automation

DHL Global Forwarding Freight Shared Services
08.2018 - 11.2023

Senior Associate – Imports/Exports

Maersk Global Services Pvt. Ltd.
04.2014 - 09.2017

Senior Customer Service Executive

Serco Global Services Pvt. Ltd.
03.2012 - 08.2013

Executive – Web Research

Mobius Knowledge Services Pvt. Ltd.
12.2010 - 11.2011

B.Tech - Information Technology

Sri Krishna Engineering College
01.2006 - 01.2010

HSC - undefined

Fatima Matriculation Hr. Sec. School
01.2005 - 01.2006

SSLC -

Fatima Matriculation Hr. Sec. School
01.2003 - 01.2004

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Dhilipanraj CQuality Assurance