Hi, I’m
Dhiraj Singh
Lucknow
Summary
-A seasoned professional with 18 years of experience in Business Operations, Process Excellence, and Quality Management. Demonstrated expertise in leveraging technology to optimize staffing, enhance efficiency, and drive business growth. Expertise in developing and implementing workforce strategies to ensure optimal staffing across departments.
-Quality & Process Excellence : Lean & Six Sigma certified with a track record of spearheading process improvement initiatives.
-Technology Integration : Led the implementation of operational dashboards, focusing on key metrics to provide actionable insights to management.
-Highly organized and self-motivated professional experienced in project management, team development and process improvement. Skilled in developing and implementing strategies to increase efficiency and performance.
-Passionate about driving business growth and creating positive work environment.
Overview
19
years of professional experience
4
Certifications
Work History
Absolutdata - An Infogain Company
Associate Director
Jan.2021 - Current (4 education.years_Label & 7 education.months_Label)
Job overview
- Business Operations, Process Excellence, Compliance, and Graphics & Design), Spearheaded business operations strategies, optimizing resources through continuous analysis and forecasting
- Collaborated with cross-functional teams for the effective implementation of workforce management strategies
- Championed the development of a futuristic dashboard, focusing on productivity and profitability metrics
- Managed compliance oversight, ensuring adherence to quality standards and best practices.
Absolutdata
Senior Manager
Jan.2018 - Dec.2020 (2 education.years_Label & 11 education.months_Label)
Job overview
- Process Excellence, Compliance, and Graphics & Design), Led quality and process excellence initiatives, identifying key processes and areas of improvement
- Oversaw compliance processes, developing risk mitigation strategies and training programs
- Directed the Graphics & Design team, delivering high-impact graphic design outputs
Absolutdata
Manager
Jul.2012 - Dec.2017 (5 education.years_Label & 5 education.months_Label)
Job overview
- Managed quality assurance and compliance, implementing Lean Six Sigma projects and ensuring adherence to client quality standards.
- Oversaw compliance against deployed quality assurance processes (audits, metric reporting & action planning)
AON HewittMumbai
Service Manager
11.2011 - 07.2012
Job overview
- Ensured alignment of Quality with Operations, leading trainings on Six Sigma and Lean methodologies
- Achieved hard savings of USD 40,000 through Lean projects, focusing on capacity utilization and process automation.
WNSMumbai
Manager
01.2006 - 11.2011
Job overview
- Led process improvement initiatives, measuring and tracking accuracy and service metrics
- Mentored and completed over 10 Lean projects, achieving Quality Net Savings of over 100,000 USD.
International India Pvt. LtdMumbai
Customer Service Associate
12.2004 - 12.2005
Job overview
- Handled customer service operations, including mobile number activations, tariff changes, and credit vetting.
Education
B. Com Graduate
Skills
Strategic leadership
undefinedCertification
Six Sigma Master Black Belt Certified
Timeline
Associate Director
Absolutdata - An Infogain Company
Jan.2021 - Current (4 education.years_Label & 7 education.months_Label)
Senior Manager
Absolutdata
Jan.2018 - Dec.2020 (2 education.years_Label & 11 education.months_Label)
Six Sigma Master Black Belt Certified
03-2015
Manager
Absolutdata
Jul.2012 - Dec.2017 (5 education.years_Label & 5 education.months_Label)
Service Manager
AON Hewitt
11.2011 - 07.2012
Six Sigma Black Belt Certified
06-2011
Lean Certified
01-2010
Six Sigma Green Belt Certified
01-2010
Manager
WNS
01.2006 - 11.2011
Customer Service Associate
International India Pvt. Ltd
12.2004 - 12.2005
B. Com Graduate
04.2003
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