Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Dhiraj Singh

Lucknow
Dhiraj Singh

Summary

-A seasoned professional with 18 years of experience in Business Operations, Process Excellence, and Quality Management. Demonstrated expertise in leveraging technology to optimize staffing, enhance efficiency, and drive business growth. Expertise in developing and implementing workforce strategies to ensure optimal staffing across departments.

-Quality & Process Excellence : Lean & Six Sigma certified with a track record of spearheading process improvement initiatives.

-Technology Integration : Led the implementation of operational dashboards, focusing on key metrics to provide actionable insights to management.

-Highly organized and self-motivated professional experienced in project management, team development and process improvement. Skilled in developing and implementing strategies to increase efficiency and performance.

-Passionate about driving business growth and creating positive work environment.

Overview

19
years of professional experience
4

Certifications

Work History

Absolutdata - An Infogain Company

Associate Director
Jan.2021 - Current (4 education.years_Label & 7 education.months_Label)

Job overview

  • Business Operations, Process Excellence, Compliance, and Graphics & Design), Spearheaded business operations strategies, optimizing resources through continuous analysis and forecasting
  • Collaborated with cross-functional teams for the effective implementation of workforce management strategies
  • Championed the development of a futuristic dashboard, focusing on productivity and profitability metrics
  • Managed compliance oversight, ensuring adherence to quality standards and best practices.

Absolutdata

Senior Manager
Jan.2018 - Dec.2020 (2 education.years_Label & 11 education.months_Label)

Job overview

  • Process Excellence, Compliance, and Graphics & Design), Led quality and process excellence initiatives, identifying key processes and areas of improvement
  • Oversaw compliance processes, developing risk mitigation strategies and training programs
  • Directed the Graphics & Design team, delivering high-impact graphic design outputs

Absolutdata

Manager
Jul.2012 - Dec.2017 (5 education.years_Label & 5 education.months_Label)

Job overview

  • Managed quality assurance and compliance, implementing Lean Six Sigma projects and ensuring adherence to client quality standards.
  • Oversaw compliance against deployed quality assurance processes (audits, metric reporting & action planning)

AON Hewitt
Mumbai

Service Manager
11.2011 - 07.2012

Job overview

  • Ensured alignment of Quality with Operations, leading trainings on Six Sigma and Lean methodologies
  • Achieved hard savings of USD 40,000 through Lean projects, focusing on capacity utilization and process automation.

WNS
Mumbai

Manager
01.2006 - 11.2011

Job overview

  • Led process improvement initiatives, measuring and tracking accuracy and service metrics
  • Mentored and completed over 10 Lean projects, achieving Quality Net Savings of over 100,000 USD.

International India Pvt. Ltd
Mumbai

Customer Service Associate
12.2004 - 12.2005

Job overview

  • Handled customer service operations, including mobile number activations, tariff changes, and credit vetting.

Education

B. Com Graduate

Skills

Strategic leadership

undefined

Certification

Six Sigma Master Black Belt Certified

Timeline

Associate Director

Absolutdata - An Infogain Company
Jan.2021 - Current (4 education.years_Label & 7 education.months_Label)

Senior Manager

Absolutdata
Jan.2018 - Dec.2020 (2 education.years_Label & 11 education.months_Label)

Six Sigma Master Black Belt Certified

03-2015

Manager

Absolutdata
Jul.2012 - Dec.2017 (5 education.years_Label & 5 education.months_Label)

Service Manager

AON Hewitt
11.2011 - 07.2012

Six Sigma Black Belt Certified

06-2011

Lean Certified

01-2010

Six Sigma Green Belt Certified

01-2010

Manager

WNS
01.2006 - 11.2011

Customer Service Associate

International India Pvt. Ltd
12.2004 - 12.2005

B. Com Graduate
04.2003
Dhiraj Singh