Dhiyaneswar S

Domain Chatbot Projects

BFSI

Paytm – AI bot with RAG, improved customer query resolution by 40%.

• DMI Finance – Automated referral journeys and 60% lead creation

• CSB – Automated end to end baking chatbot application

Healthcare

• Cipla – improved doctor engagement compliance

• Apollo 24x7 – Insurance journey automation, boosted completion by 20%

• Metro Hospitals – AI chatbot for patient inquiries

Retail & E-Commerce

Croma – dynamic coupons and nudges, campaign conversion uplift of 25%.

• Shoppers Stop – AI journey, engaged 25% inactive users

• Tanishq – Festive CTWA campaigns, drove 18% increase in leads

Telecom & Utilities

• Indus Towers – AI RAG bot for technician flow validation

• Airtel Payments Bank – Automated Rekyv journey

• Tata Power – Customer feedback bot, reduced manual survey calls by 40%

• Collaborated with teams to gather requirements for software development projects.
• Conducted user acceptance testing to ensure software meets business needs.
• Documented functional specifications for new system features and updates.
• Supported project management by tracking timelines and deliverables throughout projects.
• Collaborated with stakeholders across departments to define requirements for new projects.
• Drafted functional specifications documents outlining project scope, objectives and deliverables.

• Conducted detailed business analysis, outlining problems, opportunities, and solutions for a business.
• Prepared business proposals and presentations for various stakeholders.
• Defined business requirements and reported them back to stakeholders.
• Developed and implemented data analyses, data collection systems, and other strategies that optimized statistical efficiency and quality.
• Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.