Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

Dhiyaneswar S

Chennai

Summary

Business Analyst | 4+ Years | BFSI, Retail, Healthcare, Telecom.

Creative Business Analyst with broad-based background in highly competitive and dynamic organizations. Committed to forming strong, productive teams. Experienced in leveraging AI, RAG, and automation tools to optimize customer journeys. Strong communicator with a track record of delivering projects within deadlines, and achieving measurable business impact. Recognized as decisive leader and excellent team player.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Business Analyst

Twixor
Chennai
02.2024 - Current

Domain Chatbot Projects

BFSI

Paytm – AI bot with RAG, improved customer query resolution by 40%.

• DMI Finance – Automated referral journeys and 60% lead creation

• CSB – Automated end to end baking chatbot application

Healthcare

• Cipla – improved doctor engagement compliance

• Apollo 24x7 – Insurance journey automation, boosted completion by 20%

• Metro Hospitals – AI chatbot for patient inquiries

Retail & E-Commerce

Croma – dynamic coupons and nudges, campaign conversion uplift of 25%.

• Shoppers Stop – AI journey, engaged 25% inactive users

• Tanishq – Festive CTWA campaigns, drove 18% increase in leads

Telecom & Utilities

• Indus Towers – AI RAG bot for technician flow validation

• Airtel Payments Bank – Automated Rekyv journey

• Tata Power – Customer feedback bot, reduced manual survey calls by 40%

Business Analyst

Cloudnow Technologies
Chennai
06.2023 - 01.2024
  • Collaborated with teams to gather requirements for software development projects.
  • Conducted user acceptance testing to ensure software meets business needs.
  • Documented functional specifications for new system features and updates.
  • Supported project management by tracking timelines and deliverables throughout projects.
  • Collaborated with stakeholders across departments to define requirements for new projects.
  • Drafted functional specifications documents outlining project scope, objectives and deliverables.

Business Analyst

Smartek21
Pune
06.2021 - 05.2023
  • Conducted detailed business analysis, outlining problems, opportunities, and solutions for a business.
  • Prepared business proposals and presentations for various stakeholders.
  • Defined business requirements and reported them back to stakeholders.
  • Developed and implemented data analyses, data collection systems, and other strategies that optimized statistical efficiency and quality.
  • Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.

Education

MBA - Business Analytics

PES University
Bengaluru
05-2021

Bachelor of Engineering - Mechanical Engineering

Sri Sairam Engineering College
Chennai
03-2019

Skills

  • Requirement gathering
  • Stakeholder management
  • Documentation standards
  • Client engagement
  • Project management
  • Cross-functional coordination
  • Proposal development
  • Business presentation
  • Agile Methodology
  • Jira Software
  • Data analysis
  • Power BI
  • Tableau
  • MS Excel
  • SQL
  • Problem-solving
  • Functional specifications
  • Chatbot development
  • Business intelligence
  • Leadership

Certification

  • BCG's introduction to strategy consulting on Forage - July 2025
  • Agile Project Management Google - Feb 2023
  • Open-Access Strategy Consulting Virtual Experience Program - Jun 2022
  • The Complete SQL Bootcamp Aug 2022
  • Microsoft Power BI Desktop for Business Intelligence - Aug 2021

Languages

Tamil
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Kannada
Intermediate (B1)
B1

Affiliations

Healthcare Chatbot Product (End-to-End Implementation) - 2025

  • Led the development of a conversational AI chatbot for doctors and patients to manage appointments, access reports, and perform healthcare-related tasks.
  • Owned the end-to-end delivery lifecycle – from gathering requirements, defining scope, and creating detailed documentation & user stories to collaborating with design and development teams for solution implementation.
  • Ensured timely release of planned use cases with clear milestones and stakeholder communication, aligning deliverables with business objectives.
  • Coordinated cross-functional teams (design, development, QA, stakeholders) to deliver a scalable, user-friendly solution within the committed timeline.
  • Delivered structured project documentation (requirements, process flows, and user journeys), improving stakeholder visibility and ensuring smooth future enhancements.

Timeline

Business Analyst

Twixor
02.2024 - Current

Business Analyst

Cloudnow Technologies
06.2023 - 01.2024

Business Analyst

Smartek21
06.2021 - 05.2023

MBA - Business Analytics

PES University

Bachelor of Engineering - Mechanical Engineering

Sri Sairam Engineering College
Dhiyaneswar S