Business Analyst | 4+ Years | BFSI, Retail, Healthcare, Telecom.
Creative Business Analyst with broad-based background in highly competitive and dynamic organizations. Committed to forming strong, productive teams. Experienced in leveraging AI, RAG, and automation tools to optimize customer journeys. Strong communicator with a track record of delivering projects within deadlines, and achieving measurable business impact. Recognized as decisive leader and excellent team player.
Domain Chatbot Projects
BFSI
Paytm – AI bot with RAG, improved customer query resolution by 40%.
• DMI Finance – Automated referral journeys and 60% lead creation
• CSB – Automated end to end baking chatbot application
Healthcare
• Cipla – improved doctor engagement compliance
• Apollo 24x7 – Insurance journey automation, boosted completion by 20%
• Metro Hospitals – AI chatbot for patient inquiries
Retail & E-Commerce
Croma – dynamic coupons and nudges, campaign conversion uplift of 25%.
• Shoppers Stop – AI journey, engaged 25% inactive users
• Tanishq – Festive CTWA campaigns, drove 18% increase in leads
Telecom & Utilities
• Indus Towers – AI RAG bot for technician flow validation
• Airtel Payments Bank – Automated Rekyv journey
• Tata Power – Customer feedback bot, reduced manual survey calls by 40%
Healthcare Chatbot Product (End-to-End Implementation) - 2025