Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
CustomerServiceRepresentative

DHRUV BAKSHI

Senior Representative
Jaipur,Rajasthan

Summary

BPO professional with 3+ years of experience in customer service for International business. . Talented Senior Representative with excellent customer handling and problem solving abilities. Highly effective at developing great relationships. Known for fantastic customer service.

Overview

3
3
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Senior Representative

Concentrix
New Delhi, Delhi
03.2021 - Current
  • Support through Email and Chat.
  • Co-ordinate with concern team to resolve sellers complaints.
  • Remedied issues quickly and within parameters of company-mandated policies and procedures.
  • Developed exemplary writing skills through continued correspondence with upwards of 25 customers per day.
  • Documented all customer information accurately in computer system, providing dated notes for future reference.
  • Worked closely with each customer to carefully resolve issues within timely fashion.

Customer Care Executive

Teleperformance DIBS
Jaipur, Rajasthan
04.2020 - 02.2021
  • Working for Norton Lifelock as the Global Customer support (Voice).
  • Responded to customer inquiries and concerns within set deadlines.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Recommended potential products or services by collecting customer information and analyzing customer needs.

Recruiter

IMS People
Jaipur, Rajasthan
01.2020 - 04.2020
  • Operated and maintained applicant tracking and candidate management systems.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Developed recruiting strategies to identify qualified candidates and build network.

CCE (Customer Care Executive)

Teleperformance DIBS
Jaipur, Rajasthan
09.2018 - 12.2019
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Increased customer satisfaction by resolving issues.
  • Lean new skills and implement to achieve high productivity and deliver best quality work

Education

Bachelor's - Business administration

Commerce College
06.2018 - Current

Higher Secondary(12th Pass) - Commerce, IP

Maheshwari Public School
Jaipur
04.2015 - 06.2017

Skills

Customer Relations

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Additional Information

  • Willing to relocate: Anywhere

Timeline

Senior Representative

Concentrix
03.2021 - Current

Customer Care Executive

Teleperformance DIBS
04.2020 - 02.2021

Recruiter

IMS People
01.2020 - 04.2020

CCE (Customer Care Executive)

Teleperformance DIBS
09.2018 - 12.2019

Bachelor's - Business administration

Commerce College
06.2018 - Current

Higher Secondary(12th Pass) - Commerce, IP

Maheshwari Public School
04.2015 - 06.2017

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DHRUV BAKSHISenior Representative