Proven Operations Manager with a track record of enhancing service standards and achieving over 90% positive guest feedback at JOEY'S HOSTEL. Skilled in Ezee Absolute and staff management, I excel in strategic planning and fostering customer relationships, ensuring operational excellence and team leadership across previous roles.
Hi, I’m
Dhruv Gupta
Rishikesh
Summary
Overview
6
years of professional experience
Work History
JOEY'S HOSTELRishikesh
Operations Manager
03.2022 - 05.2024
Job overview
- Trained and supervised a team of 15 or more staff members, ensuring adherence to company policies, and enhancing service standards.
- Monitoring online travel agencies, promotional offers, visibility, and other key metrics
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Utilizing Ezee Mint to streamline hotel operations and management tasks.
- Led daily operations to ensure a smooth workflow and high customer satisfaction, consistently achieving over 90% positive guest feedback.
THE HOSTELLER
Front Desk Manager
10.2021 - 02.2022
Job overview
- Strategized with team to complete provided targets
- Maintains working relationships and communicates with all departments and activity vendors
- Checks cashiers in and out and verifies banks and deposits at the end of each shift
GOSTOPS
Front Desk Manager
10.2018 - 07.2021
Job overview
- Responding to telephonic inquiries and transferred calls
- Handling customer complaints and special requests
- Strategized to develop friendly environment to guests
- Scheduling staff shifts and managing other tasks
- Train all the new staff of housekeeping and reception
- Evaluates the job performance if each employee
Education
Amity UniversityGreater Noida
MBA from Hospitality Management
04.2025
University Overview
Pursuing MBA in Hospitality Management at Amity University. Expected to graduate in 2025
H.N.B.G. University
Bachelor of Commerce
04.2023
University Overview
Graduated: April 2023
Skills
- Ezee Absolute
- MS Office
- Decision Making Ability
- Staff management
- Operations monitoring
- Planning and implementation
- Knowledge of the Extranet
- Customer relationship
- Forward planning and strategic thinking
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Operations Manager
JOEY'S HOSTEL
03.2022 - 05.2024
Front Desk Manager
THE HOSTELLER
10.2021 - 02.2022
Front Desk Manager
GOSTOPS
10.2018 - 07.2021
Amity University
MBA from Hospitality Management
H.N.B.G. University
Bachelor of Commerce
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