DHRUV SHAH
Senior Service Specialist
BHARUCH
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Senior Service Specialist
Spectralytic Scientific India Private Limited
03.2024 - Current
- Improved client satisfaction by promptly addressing inquiries and resolving issues, ensuring a seamless customer experience.
- Achieved outstanding levels of customer satisfaction through proactive engagement with clients via phone calls, emails, meetings, webinars or workshops as needed.
- Developed strong relationships with key clients, fostering trust and loyalty while promoting continued business growth.
- Streamlined communication between customers and internal teams, resulting in increased collaboration and problem resolution.
Area Service Manager
Perkin Elmer India Pvt. Ltd
03.2020 - Current
- Implemented data-driven decision-making processes to analyze technician productivity and optimize work schedules accordingly.
- . Boosted customer retention rates by consistently delivering exceptional service experiences.
- Reduced downtime by implementing preventive maintenance procedures and schedules.
- . Achieved timely resolution of customer complaints by actively listening to concerns and taking appropriate action.
- Developed strong relationships with customers, earning repeat business and fostering trust.
- Collaborated with sales teams to identify new opportunities for service contracts and revenue growth.
Field Service Engineer
Perkinelmer Inc.
5 2017 - 03.2024
- Repaired defectives units using manuals and tools, including UV and IR
- Handle Spectroscopy Products like UV, IR, Fluorescence spectroscopy and Thermal Products Like DSC and TGA
- Trained personnel to align objectives, strengthen competencies and standardize operations
- Skilled at troubleshooting and solving highly complex hardware and software technical issues
- Performed complex technical functions on electrical systems to support engineers including set up, operation, maintenance, calibration and troubleshooting
- Provided on-site services, installed new systems and escalated customer complaints
- Diagnosed system failures and determined most cost-efficient solutions
- Managing 400 Plus Instrument Services per Year.
Maintenance Engineer
Shital Electronics
07.2016 - 04.2017
- Resolved Electronics issues through implementation of troubleshooting techniques
- Coordinated tooling changeovers, setups and repairs to minimize downtime and improve productivity
- Managed 10 calls per day.
Education
Bachelor of Engineering (B.E.) - Electronics And Communications Engineering
Government Engineering College, Bharuch
DIPLOMA - Electronics And Communications Engineering
NIRMA UNIVERSITY
Skills
Creative solutions
Service Delivery Optimization
Industry Expertise
Listening Skills
Technical knowledge
Strong Work Ethic
Technical Support
Multitasking
Adaptability and Flexibility
Accomplishments
- Honor with Certification of spot award for best performance in Q2 2024
- Honor with Certification of Team Collaborate award for best performance in Q1 2024
- Honor with Certification of Long Service Award in2022
- Honor with Certification of Service Excellence Award in 2021
- Honor with Certification of '2020 Service Hall of Fame' in 2020
- Honor with Certification of Creative Contribution for H1 in 2020
- Honor with Certification of Recognition in Healthy Impact in 2018
- Honor with Certification of Recognition from International journal of recent engineering Science(IJRES) in ''Microsoft patch antenna for Wi-Fi and Bluetooth application in the JSM Band'' in 2016
Timeline
Senior Service Specialist
Spectralytic Scientific India Private Limited
03.2024 - Current
Area Service Manager
Perkin Elmer India Pvt. Ltd
03.2020 - Current
Maintenance Engineer
Shital Electronics
07.2016 - 04.2017
Field Service Engineer
Perkinelmer Inc.
5 2017 - 03.2024
Bachelor of Engineering (B.E.) - Electronics And Communications Engineering
Government Engineering College, Bharuch
DIPLOMA - Electronics And Communications Engineering
NIRMA UNIVERSITY
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