Dhruv Tanwer
New Delhi
Summary
Dynamic Assistant General Manager at Skyways Air Services Limited, excelling in operations management and team leadership. Spearheaded strategic initiatives that significantly enhanced customer satisfaction and retention. Passionately developed staff training programs, fostering a motivated workforce and driving performance improvements. Proven ability in conflict resolution and project management, ensuring seamless operations.
Overview
14
14
years of professional experience
Work History
Assistant General Manager Air Exports North India
Skyways Air Services Limited
New Delhi
08.2011 - Current
- Managed daily operations to ensure smooth functioning of all departments.
- Coordinated staff schedules to optimize workforce efficiency and coverage.
- Implemented training programs to enhance team skills and service quality.
- Developed strategic plans to improve customer satisfaction and retention rates.
- Resolved customer complaints by providing effective solutions and support.
- Ensured that customer service standards were met or exceeded at all times.
- Motivated and led team members to work together to achieve targets.
Education
Bachelor of Arts - Huminites
St. Michael's Sr. Sec. School - Delhi
New Delhi06-2013
Skills
- Operations management
- Team leadership
- Customer relationship management
- Strategic planning
- Performance evaluation
- Budget management
- Staff training
- Conflict resolution
- Project management
- Time management
- Problem solving
- Decision making
- Employee motivation
- Staff development
- Workflow coordination
- Sales techniques
Affiliations
- Cricket
- Gyming
Timeline
Assistant General Manager Air Exports North India
Skyways Air Services Limited
08.2011 - Current
Bachelor of Arts - Huminites
St. Michael's Sr. Sec. School - Delhi