Dhyey Desai
Head Of Operation
Navsari
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Head of Operations
Trips And Trade
12.2021 - Current
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Design Packages as per travel agent requirement
- Local Team Handling
- Handling DMC (Destination Management Company) Staff
- Hotel Booking, Sight Seeing Booking, Tour Booking
- Business Developing
- Handling Operations
- Contracting Hotel, Sightseen, Tour Guide
- Team Management
- Work Allocation
Trainee
Medusind Solution
05.2021 - 11.2021
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Interacted with customers under supervision to support operational objectives.
- Payment Posting
- Responsible for completing the day-to-day operations of the team
- Prepare daily reports and monthly reports
- Supported departmental tasks to increase understanding of industry processes.
- Generated reports detailing findings and recommendations.
Operation Head
Trips And Trade
06.2017 - 05.2021
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Design Packages as per travel agent requirement
- Local Team Handling
- Handling DMC (Destination Management Company) Staff
- Hotel Booking, Sight Seeing Booking, Tour Booking
- Business Developing
- Handling Operations
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Cashier, Sales
Vodafone
12.2015 - 06.2016
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Handling Cash Management System
- Suggest Plan as per requirement
- Manage transactions with customers using cash registers.
- Collect payments whether in cash or credit.
- Issue receipts, refunds, change or tickets.
- Cross-sell products and introduce new ones.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
Cashier , Sales
INFINITY RETAIL TRADE L.T.D (CROMA)
12.2014 - 12.2015
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Upsold additional products and services to customers, increasing revenue.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Redeem stamps and coupons.
- Gather feedback from customers or prospects and share with internal teams.
- Ensure the availability of stock for sales and demonstrations.
- Cross-sell products and introduce new ones.
Cashier
AVANUE SUPARMART LTD (D-MART)
03.2013 - 12.2014
- Worked flexible schedule and extra shifts to meet business needs.
- Handling Cash Management System.
- Scan goods and ensure pricing is accurate.
- Manage transactions with customers using cash registers.
- Collect payments whether in cash or credit.
- Issue receipts, refunds, change or tickets.
- Redeem stamps and coupons.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
- Assisted customers with returns, refunds and resolving transaction issues.
- Trained and mentored new sales representatives.
- Utilized CRM software to manage customer accounts and track performance metrics.
Education
BCA - Computer Application
L J College Of Computer Application
Ahmedabad 04.2001 -
Skills
Revenue Generation
Customer Service Management
Resource Allocation
Administrative Management
Data Management
Operations Management
Budget Control
Goal Setting
Relationship Building
Team Leadership
Business Growth Initiatives
Revenue Growth
Desktops, Laptops, and Mobile Devices
Cost Analysis and Savings
Database Maintenance
Performance Evaluation and Monitoring
Customer Retention
Timeline
Head of Operations
Trips And Trade
12.2021 - Current
Trainee
Medusind Solution
05.2021 - 11.2021
Operation Head
Trips And Trade
06.2017 - 05.2021
Cashier, Sales
Vodafone
12.2015 - 06.2016
Cashier , Sales
INFINITY RETAIL TRADE L.T.D (CROMA)
12.2014 - 12.2015
Cashier
AVANUE SUPARMART LTD (D-MART)
03.2013 - 12.2014
BCA - Computer Application
L J College Of Computer Application
04.2001 -