DIBYAJYOTI DIBYASWONI PATRA
Bangalore
Summary
Strategic and analytical professional with 4 years of success in data analysis and reporting. Talented in delivering advanced Excel and SQL reporting to plan, design, execute and evaluate report results. Highly adept in analyzing business needs using technical skills to provide data and information analysis to achieve continuous improvement. Proficient in advanced MS Excel formulas and functions to produce data-driven reports. Expert in creating reports writing SQL queries and analyzing SQL data.
Overview
4
4
years of professional experience
Work History
Senior Vendor Operations Associate-Data Reporting
Cocoblu Retail Pvt Ltd
01.2023 - Current
- Collect and analyze data to develop insights and recommendations for business decisions.
- Create and maintain reports and dashboards to track key performance indicators (KPIs) and identify trends.
- Collaborate with cross-functional teams to understand business needs and requirements for reporting and analysis.
- Develop and implement data quality checks to ensure accuracy and consistency of data.
- Reporting on insights obtained, which might be utilized to inform business strategies.
- Identify opportunities for process improvement and automation to increase efficiency and effectiveness of reporting.
- Communicate findings and insights to stakeholders through presentations and written reports.
- Stay up-to-date with industry trends and best practices in reporting and analytics.
Category Associate
Unacademy Pvt Ltd
11.2020 - 01.2023
- Set up Quality Control and Doubt Assignment process for multiple projects, this led to better and positive feedback that trended at 90% across all goals.
- Processed on-time 34 SME payments, around 2500 educator incentives, and payment calculations and shared them with finance team with impeccable errors on bimonthly basis.
- Terminated 489 educators for creating poor-quality solutions in span of 2 months, which increased product feedback percentage from 84% to 92%.
- Actively resolved queries of SME's, learners, and educators, which led to CSAT of 94% and set up new audit process that scaled-down doubt invalidation percentage from 11% to 2% monthly.
- Collaborated with senior management and different verticals on multiple functions, including customer success, audit budgets, and finance approvals, increasing survey submissions by 10% by identifying pain points in all customer feedback.
Inbound Sales and Marketing Executive
Vitalticks Pvt Ltd
01.2020 - 08.2020
- Managed over 50 customer calls per day and increased sales by 25% in two months.
- Handled wide variety of customer services and administrative tasks to resolve customer issues over website.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and elevated sales numbers.
- Helped drive sales goals and achieve monthly quotas and asked open-ended questions to assess customer needs.
- Contacted customers to follow up on purchases, suggest new merchandise, and inform them about promotions and upcoming events.
- Maintain current knowledge of products and resources to assist customers with their questions.
- Created sales invoices and mailed customers, composed, and sent proposals to potential customers,and managed flow of incoming leads.
Education
Masters of Commerce in Finance & Control - Financial Planning And Services
Regional College of Management
Bhubaneswar2019
Bachelor of Commerce - Business Management
Utkal University
Bhubaneswar2017
Skills
- MS Office
- G-Suite
- Vendor Management
- Project Management
- Data Analysis
- SQL
- Tableau Dashboards
- Product & Operations Management
Rewards & Recognition
- Employee of the Month (Certificate of Awesomeness) in June 2022 for recreating 10.5k+ high-quality solutions and replacing them with low-quality ones in just 8 weeks.
- In September 2021, I received employee of the month (In It to Win It) for achieving and increasing the
customer feedback percentage from 84% to 92%.
Languages
English
Hindi
Odia
Timeline
Senior Vendor Operations Associate-Data Reporting
Cocoblu Retail Pvt Ltd
01.2023 - Current
Category Associate
Unacademy Pvt Ltd
11.2020 - 01.2023
Inbound Sales and Marketing Executive
Vitalticks Pvt Ltd
01.2020 - 08.2020
Masters of Commerce in Finance & Control - Financial Planning And Services
Regional College of Management
Bachelor of Commerce - Business Management
Utkal University
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