Dibyendra Prosad Ghosh

• Resolved customer complaints to maintain high level of satisfaction.
• Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
• Increased branch sales by implementing innovative sales strategies and fostering a customer-centric environment.
• Managed branch sales, customer service, finances and recordkeeping.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Built long-lasting client relationships through excellent customer service and consistent followups.

• Cross-sold bank products and services to meet customer needs and provide options.
• Boosted sales of bank products through effective cross-selling and up-selling techniques.
• Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
• Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.

Kotak Mahindra bank

• Sales Strategy Development.

• Team Management.

• Customer Acquisition.

• Cross-Selling and Upselling.

• Relationship Management.

• Sales Target Achievement.

• Market Analysis and Business Development.

• Product Knowledge and Training

engagement.

• Handling Customer Complaints and Queries.

• Sales Promotion and Campaigns.

• Digital Sales and Technology Integration.

• Customer Retention and Loyalty Programs.

• Training and Development Programs.

•Self-sourcing customers and managing their portfolio.

•Looking after liabilities and asset Products of the bank.

•Ensuring branch profitability through CASA book &Cross Sell products.