Digamber Singh
Lucknow
Summary
Seasoned Anti Money Laundering Investigator with relevant experience in conducting comprehensive investigations into complex financial transactions and patterns. Strengths include strong analytical skills, keen attention to detail, and ability to handle confidential information responsibly. Proven track record in identifying risks, ensuring compliance with regulations, and contributing to the development of robust anti-money laundering strategies.
Overview
7
7
years of professional experience
Work History
Associate
HCL TECH
08.2023 - Current
- Monitoring and analysing financial transactions to identify suspicious activities.
- Conducting investigations and reporting potential money laundering and terrorist financing activities.
- Interpret evidences from internal & external tools to determine the legitimacy of customer behaviour across multiple products.
- Synthesizing and communicating insights, delivering clear, concise, and actionable risk assessments to inform decision-making.
- Managing compliance requests and alerts, efficiently reviewing, triaging, and escalating as necessary.
- Upholding service standards by adhering to service level agreements (SLAs) and proactively addressing quality or timeliness challenges.
- Providing meaningful reporting, preparing regular and ad-hoc metrics to inform stakeholders about program performance.
- Driving escalation processes, preparing summaries and recommendations for senior leadership decision-making.
- Maintaining precise records, leveraging workflow management tools to ensure detailed and accurate case management.
Customer Support Executive
Winds-E-World
Lucknow
08.2022 - 08.2023
- Handling Tickets and maintaining Google sheets on daily basis.
- Replying to Customer Queries, Requests and Complaints.
- Ensured efficient resolution of customer complaints through departmental coordination.
- Ensuring the resolution of the customer's complaints within given TAT.
- Coordinating with Finance Department for refund related issues.
- Managed multiple Google Sheets to track customer complaints and queries.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior service.
Officer
EDUNGURU
Lucknow
06.2018 - 08.2022
- Answered inbound calls, chats and emails to facilitate customer service.
- Conducted outbound calls to existing customers to ensure satisfaction with products and services.
- Enhanced client satisfaction through effective resolution of inquiries, concerns, and complaints.
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Streamlined support processes for faster resolution times and increased customer loyalty.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Mentored junior team members to enhance their skills and improve overall team performance.
- Improved customer satisfaction by personalizing support based on customer history and preferences.
- Enhanced customer loyalty by effectively resolving complaints and inquiries.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
Master of Commerce -
University of Lucknow
01-2014
Bachelor of Commerce -
University of Lucknow
01-2012
Class XII -
RLB Memorial Sr. Sec. School
01-2009
Class X -
RLB Memorial Sr. Sec. School
01-2007
Skills
- Transaction Monitoring
- Financial Crime Investigation
- Research Analysis
- Customer Dur Diligence
- Risk Assessment
- Compliance Management
- Decision Making
- Customer Support
- Stakeholder Engagement
- Effective Communication
- Attention to Detail
- Problem solving
- Client relationship management
Languages
- English
- Hindi
Personal Information
- Gender: Male
- Marital Status: Unmarried
Accomplishments
- Certificate of Achievement for Quarter JFM'24
- Certificate of Achievement for Quarter JAS'24
Hobbies and Interests
- Playing Snooker
- Watching Cricket
- Listening Music
Timeline
Associate
HCL TECH
08.2023 - Current
Customer Support Executive
Winds-E-World
08.2022 - 08.2023
Officer
EDUNGURU
06.2018 - 08.2022
Master of Commerce -
University of Lucknow
Bachelor of Commerce -
University of Lucknow
Class XII -
RLB Memorial Sr. Sec. School
Class X -
RLB Memorial Sr. Sec. School