Summary
Overview
Work History
Education
Skills
Timeline
Generic
Diggaj Sharma

Diggaj Sharma

Panchkula

Summary

Dynamic Senior System Administrator with extensive experience at ITBD, excelling in network monitoring and incident management. Proven ability to enhance system performance and resolve complex issues efficiently. Skilled in remote desktop support and IT documentation, fostering collaboration across teams to drive successful project implementations.

Overview

4
4
years of professional experience

Work History

Senior System Administrator

ITBD
Chandigarh
02.2024 - Current
  • Network Monitoring & Troubleshooting - Monitor network performance of systems, including servers, switches, routers, and firewalls, using NOC software tools for optimal uptime and health.
  • Remote Desktop Support – Experienced in tools like Logicmonitor, Auvik portal, TeamViewer, Kaseya, Passly, Anydesk and RDP to troubleshoot user issues.
  • Incident Management – Able to log, track, escalate, and resolve incidents using ITSM tools like ConnectWise, Automate. .
  • Server Management – Experience with Windows Server, Active Directory, Exchange, and basic server patching tasks.
  • IT Documentation – Skilled in maintaining accurate records of incidents, solutions, and procedures.
  • Hardware & Software Support – Strong knowledge in diagnosing and resolving PC, printer, OS, and application issues.
  • Collaboration – Works closely with cross-functional teams and vendors for issue resolution and project implementation.

Support Analyst

Oceaneering
07.2023 - 02.2024
  • Remote Technical Support: Provide assistance to business users through remote access software, addressing and resolving technical issues related to printers, desktops, and other IT components.
  • Onboarding and offboarding:Facilitate the onboarding and offboarding of inhouse users
  • IT System Upgrades and Projects: Support new projects aimed at upgrading IT systems and improving user experience, ensuring smooth implementation and integration.
  • Ticket Management and made data on excel sheets according to SLA

Subject Matter Expert

Concentrix
Chandigarh
01.2021 - 06.2023
  • HP Desktop and Printer Connectivity
  • Application Support
  • Office 365 (O365) Support
  • Problem Diagnosis and Resolution: Conducting RCA on the problems and making a report for the client.
  • Chandigarh

Education

BTech - Mechanical Engineering

PTU
07-2017

High School -

K.B.DAV
01-2012

Skills

  • Network monitoring
  • Remote desktop support
  • Incident management
  • Server management
  • IT documentation
  • Hardware support

Timeline

Senior System Administrator

ITBD
02.2024 - Current

Support Analyst

Oceaneering
07.2023 - 02.2024

Subject Matter Expert

Concentrix
01.2021 - 06.2023

BTech - Mechanical Engineering

PTU

High School -

K.B.DAV

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Diggaj Sharma