Dikshita Nayak
Kolkata,West Bengal
Summary
Experienced Process Associate with a demonstrated history in customer service and quality assurance. Proven expertise in managing cryptocurrency processes, verifying customer details, and ensuring regulatory compliance at Concentrix. Adept at handling high volumes of inbound queries and delivering solutions in healthcare services at Wipro India Pvt Ltd. Skilled in enhancing product catalogues and resolving operational issues at Netscribes (India) Pvt Ltd. Proficient in MS Word, MS Excel, product lifecycle understanding, and customer engagement. Committed to leveraging skills to drive operational excellence and enhance customer satisfaction. Experienced with optimizing workflows, ensuring smooth and efficient operations. Utilizes analytical skills to identify areas for improvement and implement effective strategies. Knowledge of industry best practices and strong collaborative abilities.
Overview
6
6
years of professional experience
Work History
Process Associate
BT E Service Pvt Ltd
12.2024 - Current
- Handled real-time customer queries through chat-based communication.
- Assisted customers with billing, technical issues, and service requests.
- Ensured a high standard of customer satisfaction by resolving issues quickly and efficiently.
- Maintained detailed logs of chat interactions and followed up on pending queries.
- Identified and resolved process issues to drive optimal workflow and business growth.
Process Associate
Concentrix
01.2024 - 12.2024
- Ensured efficient operations within cryptocurrency processes.
- Verified customers' details to ensure accuracy.
- Oversaw process documentation, ensuring adherence to regulations.
- Identified production flaws and addressed them to enhance quality.
Customer Service Executive
Wipro India Pvt Ltd
07.2022 - 12.2023
- Handled inbound customer queries related to healthcare services.
- Handled high volume of inbound efficiently.
- Diagnosed provider needs and clarified information.
- Delivered solutions via phone calls and online chats.
Associate
Netscribes (India) Pvt Ltd
08.2019 - 06.2022
- Ensured quality check of fashion lifestyle products on online portal.
- Enhanced product catalog quality on the e-commerce platform.
- Reviewed product titles, descriptions, and features for accuracy.
- Efficiently resolved issues to maintain smooth operations.
- Regularly managed spreadsheets containing enriched product information.
Education
MBA - Finance
Amity University Online
Noida01-2026
BBA - BBA
Techno India Institute Of Technology
Kolkata, India2019
Higher Secondary - Commerce
St. Thomas' Day School
Kolkata06.2016
Skills
- MS Word
- MS Excel
- Product lifecycle understanding
- Customer engagement
- Process analysis
Languages
English
Advanced
C1
Hindi
Upper Intermediate
B2
Bengali
Proficient
C2
Personal Information
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Timeline
Process Associate
BT E Service Pvt Ltd
12.2024 - Current
Process Associate
Concentrix
01.2024 - 12.2024
Customer Service Executive
Wipro India Pvt Ltd
07.2022 - 12.2023
Associate
Netscribes (India) Pvt Ltd
08.2019 - 06.2022
MBA - Finance
Amity University Online
BBA - BBA
Techno India Institute Of Technology
Higher Secondary - Commerce
St. Thomas' Day School
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