DILIP GUPTA
Thane
Summary
Dynamic Branch Sales Manager with a proven track record at HDFC Bank, excelling in sales strategy and customer relationship management. Expert in team building and employee training, I consistently drove performance and enhanced customer satisfaction through tailored solutions and recognition programs, fostering a motivated and engaged workforce.
Overview
11
11
years of professional experience
1
1
Certification
Work History
BRANCH SALES MANAGER
HDFC BANK
Mumbai
08.2022 - Current
- Trained and mentored sales team on product knowledge and customer service techniques.
- Facilitated staff meetings to align goals and discuss performance updates.
- Conducted performance reviews to ensure alignment with sales targets.
- Recruited, hired, and trained employees while directing work assignments effectively.
- Built relationships with customers through interviews to identify needs and preferences.
- Delivered tailored products and services based on customer insights.
- Implemented rewards programs to motivate employees by recognizing accomplishments.
- Enhanced employee motivation through recognition programs celebrating individual successes.
BRANCH SALES MANAGER
Kotak Mahindra Bank
Mumbai
04.2021 - 07.2022
BSM, PB RM, SENIOR OFFICER, OFFICER
ICICI BANK LTD
Thane
09.2014 - 04.2021
- Provided customized products and services aligning with customer requirements.
- Maintained the highest levels of customer satisfaction ratings consistently.
- Established a substantial customer base through effective relationship cultivation.
- Trained and mentored sales team on product knowledge and customer service techniques.
- Developed and executed strategies to enhance customer engagement.
- Facilitated staff meetings to address goals, challenges, and performance updates.
- Established relationships with key customers to promote loyalty and repeat business.
- Motivated employees through recognition of individual accomplishments and rewards programs.
- Conducted regular performance reviews to ensure sales targets were met.
- Recruited, interviewed, hired, and trained new employees while directing work assignments.
- Appraised team performance to inspire engagement and improve customer satisfaction.
Education
PGDB -
Manipal Academy of Higher Education
Bangaluru01.2019
PGDM -
Welingkar Institute of Mgmt And Research
Mumbai12.2016
Bachelor of Management Studies -
Sonopant Dandekar College
Palghar04.2014
High School Diploma -
Sonopant Dandekar College
Palghar05.2011
Skills
- Sales strategy
- Customer relationship management
- Employee training
- Performance management
Certification
- IRDA- Insurance Regulatory and Development Authority of India
- NISM- Series VI Depository Operations Certification examination
- AMFI- Association of Mumbai Fund in India
Accomplishments
- Mumkin Hai Award
- Superstars Summit Award
- Won Trinity Champion Trophy
Languages
- Hindi
- English
- Marathi
Timeline
BRANCH SALES MANAGER
HDFC BANK
08.2022 - Current
BRANCH SALES MANAGER
Kotak Mahindra Bank
04.2021 - 07.2022
BSM, PB RM, SENIOR OFFICER, OFFICER
ICICI BANK LTD
09.2014 - 04.2021
PGDB -
Manipal Academy of Higher Education
PGDM -
Welingkar Institute of Mgmt And Research
Bachelor of Management Studies -
Sonopant Dandekar College
High School Diploma -
Sonopant Dandekar College
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