Dilpreet Singh
Mohali
Summary
Proven ability to foster strong client relationships, enhance customer loyalty, and drive retention through effective communication and problem-solving skills. Results-driven professional with extensive experience in sales management. Known for developing effective sales strategies and training teams to achieve targets, ensuring maximum results in competitive markets.
Overview
17
17
years of professional experience
Work History
Area Sales Manager
Page Industries Ltd
Ambala
2013.09 - Current
- Developed relationships with key clients to foster customer loyalty and retention.
- Trained and mentored junior sales staff on best practices and product knowledge.
- Led regular sales meetings to review performance and set future goals.
- Monitored competitor activities to adjust strategies accordingly for competitive advantage.
- Managed a team of sales representatives in order to achieve maximum results.
- Monitored sales team performance and provided effective training to help each reach targets.
Sales Executive
Bajaj Finserv ( Bajaj Allianz Staffing Solutions)
Chandigarh
2012.10 - 2013.09
- Managed client relationships to ensure consistent communication and support.
- Analyzed sales data to refine approaches and improve performance.
- Sourced new sales opportunities through inbound lead follow-up.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Resolved customer complaints in a timely manner while providing excellent customer service.
Store Supervisor
DHL Express India Pvt Ltd ( Adecco)
Chandigarh
2009.12 - 2012.09
- Supervised daily operations to ensure efficient service delivery.
- Trained and mentored staff on operational procedures and safety protocols.
- Coordinated shipment schedules to optimize logistics and minimize delays.
- Resolved customer inquiries and issues to provide exceptional service experiences.
- Maintained updated records on product deliveries, returns, damages.
- Answered customer queries and complaints and provided prompt solutions.
- Maintained records of items shipped, received, or transferred to another location.
- Enforced safety protocols at all times while managing store operations.
- Ensured all documents related to shipments were accurate before sending out orders.
Credit Verification Officer
IndusInd Bank Ltd
Mohali
2008.09 - 2009.12
- Resolved inquiries from internal departments related to customer verification issues.
- Prepared accurate documentation for each transaction ensuring adherence to legal guidelines.
- Resolved customer inquiries promptly and professionally.
- Verified the accuracy of customer data and documents submitted to ensure compliance with regulatory requirements.
- Organized, tracked and monitored verification activities in a timely manner.
Education
Bachelor of Arts -
Panjab University
Chandigarh2008-09
High School Diploma -
Govt Senior Secondary School
Chandigarh2008-08
DTP -
Soft Tech Cpmputer Education
Mohali2003-12
Skills
- Customer relationship management
- Competitive analysis
- Training and mentoring
- Lead generation
- Problem solving
- Decision making
- KPI tracking
- Sales team supervision
- Goal setting
Languages
Hindi
First Language
English
Beginner
A1
Accomplishments
- Annual Topper in 2021 And win International Trip.
Timeline
Area Sales Manager
Page Industries Ltd
2013.09 - Current
Sales Executive
Bajaj Finserv ( Bajaj Allianz Staffing Solutions)
2012.10 - 2013.09
Store Supervisor
DHL Express India Pvt Ltd ( Adecco)
2009.12 - 2012.09
Credit Verification Officer
IndusInd Bank Ltd
2008.09 - 2009.12
Bachelor of Arts -
Panjab University
High School Diploma -
Govt Senior Secondary School
DTP -
Soft Tech Cpmputer Education