DINESH KUMAR R
Chennai
Summary
Experienced Area Service Manager with a proven record of optimizing service operations, improving turnaround time, and leading field teams to deliver high-quality service. Recognized for a collaborative approach, operational flexibility, and strong customer-centric leadership in dynamic environments.
Overview
13
13
years of professional experience
1
1
Certification
2
2
Languages
Work History
Area Service Manager
SOWBAGHYA
02.2025 - Current
- Managed end-to-end service operations across the assigned area for SOWBAGHYA products.
- Supervised and supported service centers, technicians, and field service teams.
- Ensured timely installation, repair, and maintenance of all products.
- Handled customer escalations and resolved complaints to maintain high satisfaction levels.
- Monitored service performance, call closure rates, and turnaround time (TAT).
- Coordinated with dealers, distributors, and service partners for smooth service delivery.
- Ensured adherence to company SOPs, safety standards, and quality guidelines.
- Conducted technician training on product knowledge and service best practices.
- Managed spare parts availability, inventory control, and warranty claims.
- Prepared area-wise service reports and shared performance insights with management.
Area Service Manager
SATYYAM FIRE TECHNOLOGY PVT. LTD
02.2022 - 01.2024
- Managed end-to-end service operations ensuring high quality and timely delivery.
- Led, trained, and supervised service teams to achieve performance targets.
- Improved customer satisfaction by effectively handling escalations and complaints.
- Monitored service KPIs and implemented process improvements for efficiency.
- Ensured compliance with service standards, safety, and company policies.
- Coordinated with cross-functional teams to resolve service and operational issues.
- Managed service schedules, workforce allocation, and resource planning.
- Controlled service costs, budgets, and inventory of tools/spare parts.
- Built strong customer relationships and ensured adherence to SLAs.
- Prepared service reports and presented performance insights to management.
Senior KYC Analyst
TATA CONSULTANCY SERVICES
09.2015 - 01.2022
- Conducting CDD and EDD for client onboarding and reviews.
- Verifying client identities through official documents and platforms.
- Screening clients against sanctions, PEPs, and adverse media lists.
- Classifying clients into risk categories and updating records.
- Escalating suspicious activities to AML/compliance teams.
- Training teams on KYC policies, tools, and regulatory updates.
- Tools: LexisNexis, World-Check.
Senior Sanction Analyst
SERCO GLOBAL SERVICE
06.2013 - 09.2015
- Block and Refund money.
- Reporting to the respective country regulators.
- OFAC checks.
- Conduct real-time and batch screening of customers and transactions against global sanction lists (OFAC, UN, EU, FATF).
- Investigate and resolve sanction alerts, escalating potential matches for further due diligence.
- Ensure compliance with sanctions regulations (OFAC, EU, UK HMT, local jurisdictions).
- Perform Enhanced Due Diligence (EDD) on high-risk individuals and entities.
- Prepare and submit sanction screening reports on findings and risk assessments.
- Tools: World check.
Education
Bachelor of Commerce (B. Com) -
Madras University
01.2009
Skills
Area service operations & service center management
Customer complaint handling & escalation resolution
Technician supervision, training & team leadership
Installation, repair & maintenance of all products
Service performance monitoring (TAT, KPIs, closure rate)
Dealer & distributor coordination
Spare parts, inventory & warranty management
Strong communication, problem-solving & decision-making
Certification
Certified Scrum Master, Scrum Alliance, 2021-01-01
Timeline
Area Service Manager
SOWBAGHYA
02.2025 - Current
Area Service Manager
SATYYAM FIRE TECHNOLOGY PVT. LTD
02.2022 - 01.2024
Senior KYC Analyst
TATA CONSULTANCY SERVICES
09.2015 - 01.2022
Senior Sanction Analyst
SERCO GLOBAL SERVICE
06.2013 - 09.2015
Bachelor of Commerce (B. Com) -
Madras University