DINESH M N
Chikkaballapur
Summary
Dynamic professional with experience at Axis Bank Ltd, excelling in insurance processing and customer service. Proven leadership and effective time management skills led to improved operational efficiency. A fast learner with strong interpersonal communication abilities, I am committed to enhancing client satisfaction and streamlining processes in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Branch Relationship Officer
Axis Bank Ltd
Chikkaballapur
03.2022 - Current
- Delivered Exceptional Customer Service, Addressing inquiries and resolving issues efficiently.
- Prepared necessary paperwork required to process insurance sales and renewals.
- Managed client insurance onboarding by enrolling customers onto plans and sending contracts as needed.
- Resolved Customer Request within TAT.
- Trained New Staff on Customer Service standards and operational Protocols.
- Led Operational oversight in the banking sector, ensuring compliance, effective monitoring, and continuous process improvements to optimize daily operations.
HR Intern
Software Pro Technologies Pvt Ltd
Chikkaballapur
05.2022 - 07.2022
- Assisted In Recruitment Processes, including Screening resumes and scheduling interviews.
- Developed onboarding materials to streamline new hire orientation.
- Conducted research on HR best Practices to inform policy development.
- Maintained employee records and HR databases for accuracy and compliance.
Education
MBA - Human Resource Management and Marketing
Presidency College
Bangalore10.2022
BCA - Computer Applications
Government First Grade College
Chikkaballapur10.2020
Skills
- Insurance processing
- Leadership skills
- Effective time management
- Ability to work under pressure
- Fast learner
- Creative problem-solving
- Interpersonal Communication skills
- Microsoft Office
Hobbies and Interests
- Reading Books
- Swimming
- Dancing
- Badminton
- Basketball
- Cricket
Languages
- English
- Kannada
- Telugu
- Hindi
Timeline
HR Intern
Software Pro Technologies Pvt Ltd
05.2022 - 07.2022
Branch Relationship Officer
Axis Bank Ltd
03.2022 - Current
MBA - Human Resource Management and Marketing
Presidency College
BCA - Computer Applications
Government First Grade College
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