MS EXCEL
Dinesh Kumar M
Branch Development Manager
Salem
Summary
Dynamic Branch Development Manager at City Union Bank with a proven track record in operations management and talent acquisition. Expert in regulatory compliance and customer satisfaction, successfully resolving complex issues while driving revenue growth through strategic upselling. Strong relationship builder with a focus on staff training and development.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Branch Development Manager
City Union Bank
06.2024 - Current
- Successfully managed daily operations, maintaining regulatory compliance and ensuring customer satisfaction.
- Successfully resolved complex customer complaints, maintaining high customer satisfaction levels.
- Ensured compliance with all banking regulations and policies, including anti-money laundering and know-your-customer guidelines.
- New to bank acquisitions through referrals and market combing.
- Upsell and cross-sell TPP for maximizing revenue generation for the bank.
Senior Associate(Human Recourses)
City Union Bank
05.2022 - 05.2024
- Senior Associate HR with extensive experience in driving strategic HR operational initiatives with a key focus on Talent Acquisition, Employee Retention, Transfer, Succession Planning, Promotion Process, Organizational Development.
Senior Associate
City Union Bank
01.2018 - 11.2019
- Perform Periodic KYC Reviews on risk based schedule
- One of the key responsibilities will be monitoring customer fund transactions
- Another major responsibility will be cash handling
- Monitoring AML on customer’s accounts
- Pre Sanction and post sanction of loans and NPA Recovery
Education
MBA - Human Resources & Marketing
Knowledge Business School
Salem, Tamil Nadu 04.2001 -
Bachelor of Science - Computer Science
KSR College of Arts & Science
Tiruchengode 04.2001 -
Skills
Branch operations
Operations management
Sales management
Staff training and development
Business development and planning
Product knowledge
Relationship building
Training and development
Goal setting
Software
TCS Bancs
NEWGEN
Certification
PGDPM
Timeline
Branch Development Manager
City Union Bank
06.2024 - Current
Senior Associate(Human Recourses)
City Union Bank
05.2022 - 05.2024
Senior Associate
City Union Bank
01.2018 - 11.2019
MBA - Human Resources & Marketing
Knowledge Business School
04.2001 -
Bachelor of Science - Computer Science
KSR College of Arts & Science
04.2001 -