DINESH SINGH GAURAV
BANKING AND FINANCE
Dehradun,UT
Summary
Dynamic Cluster Manager with a proven track record at MYWISH MARKET PLACE PVT LTD, excelling in operations management and team leadership. Enhanced employee productivity through targeted training initiatives and optimized processes, achieving significant performance improvements. Skilled in data analytics and fostering collaboration, driving successful outcomes in fast-paced environments.
Experienced with managing multiple locations and optimizing operational processes. Utilizes strategic planning to enhance performance and drive results. Track record of fostering team collaboration and adapting to business changes.
Overview
11
11
years of professional experience
Work History
Cluster Manager
MYWISH MARKET PLACE PVT LTD
01.2020 - Current
- Conducted regular performance evaluations for all employees to recognize achievements, address challenges, and facilitate professional growth.
- Monitored data analytics to identify trends, opportunities, and areas of improvement within the cluster operations.
- Led training initiatives that enhanced employee skills, knowledge base, and productivity levels across various functions within the organization.
- Developed efficient operational processes to optimize resources and improve overall cluster performance.
- Identified potential risks or issues related to business continuity early on through proactive monitoring measures allowing for swift resolutions before escalation occurred.
- Achieved higher team performance by implementing effective coaching and mentoring strategies for cluster staff.
- Monitored facility managers and staff performance through quarterly review assessments.
- Analyzed sales data to manage cluster performance and make informed financial decisions.
Group Team Leader
PASIABAZAAR.COM
11.2017 - 06.2019
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Established clear expectations for individual team members, leading to increased accountability and goal achievement.
- Ensured compliance with company policies and industry regulations by diligently monitoring activities within the group.
Sales Manager
ICICI Bank
07.2016 - 10.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Associate Sales Manager
IndusInd Bank
06.2014 - 06.2016
- Organized weekly sales meetings to review progress towards goals, discuss challenges faced by the team members and strategize on action plans moving forward.
- Managed a team of sales associates, providing coaching and feedback to improve individual performance and overall department success.
- Streamlined sales processes by identifying inefficiencies and implementing improvements, increasing productivity across the team.
Education
MBA - Human Resources Management AND Marketing
ICFAI Business School (IBS) - Dehradun
Dehradun, India 04.2001 -
BBA - Human Resources Management
ICFAI UNIVERSITY
Dehradun, India 04.2001 -
Skills
Operations management
Timeline
Cluster Manager
MYWISH MARKET PLACE PVT LTD
01.2020 - Current
Group Team Leader
PASIABAZAAR.COM
11.2017 - 06.2019
Sales Manager
ICICI Bank
07.2016 - 10.2017
Associate Sales Manager
IndusInd Bank
06.2014 - 06.2016
MBA - Human Resources Management AND Marketing
ICFAI Business School (IBS) - Dehradun
04.2001 -
BBA - Human Resources Management
ICFAI UNIVERSITY
04.2001 -
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