Dinesh S K
Thanjavur
Summary
A result oriented branch head with a proven record of effective leadership in overseeing branch operations, driving business growth, and ensuring exceptional customer service. Bringing extensive experience in financial acumen, regulatory compliance, and strategic thinking, excelling in optimising branch performance while fostering a positive and collaborative work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Branch Head
Federal Bank
03.2024 - Current
- Achieving consistent growth in the Business of the Branch by achieving target allotted to all business parameters as specified in Business scorecard.
- Improvement of NPS score of the Bank.
- Ensure Compliance,Risk and Audit matters.
- Learning and Development of self and juniors.
Assistant Manager
Federal Bank
01.2022 - 03.2024
- Ensured smooth operation of the Branch.
- Sourcing Current account, Saving account, Term Deposit and loan products.
- Sourcing maximum para banking fee income products.
- Attending and addressing customer enquiries.
- Maintaing TAT and Quality of delivery of various operational activities.
Customer Service Associate
Federal Bank
05.2015 - 01.2022
- Looked after branch operational work.
- Doing all entry level works, loan documentations, House keeping of documents.
- Sourcing Banking and Parabanking Fee Income Products
- Ensured high customer satisfaction by prompt customer service.
- Educated customer about various banking products, digital banking products and financial literacy.
Education
B.E., - Electronics And Communication Engineering
Parisutham Institute of Technology And Science, Thanjavur
Thanjavur08.2013
Skills
- Sales management
- Compliance management
- Operations management
- Industry expertise
Certification
JAIIB, CAIIB, Customer Service & Banking Codes & Standard Boards, AML/KYC, MSME FINANCE FOR BANKERS, IRDAI SP CERTIFICATION
Timeline
Branch Head
Federal Bank
03.2024 - Current
Assistant Manager
Federal Bank
01.2022 - 03.2024
Customer Service Associate
Federal Bank
05.2015 - 01.2022
B.E., - Electronics And Communication Engineering
Parisutham Institute of Technology And Science, Thanjavur
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