Dipesh Chavan
Ghatkopar West
Summary
Dynamic HR Service Delivery Analyst with a proven track record at Accenture Services Pvt Ltd, excelling in Workday administration and customer relationship management. Demonstrated leadership in onboarding processes and knowledge transfer, achieving high-quality results while enhancing team performance. Strong attention to detail and effective communication skills drive operational excellence.
Overview
10
10
years of professional experience
Work History
HR SERVICE DELIVERY ANALYST
Accenture Services Pvt Ltd
09.2020 - Current
- Responsible for daily transactional delivery of HR Operations for international & domestic clients.
- Supporting the daily operations of People & Culture, including Onboarding documents and queries.
- Developed and maintained Desktop Procedures (DTPs) & high level process maps for Human Resource Operations vertical.
- Preparing & Sending Internal transfer letter for India, APAC, MEA, US, Canada, Europe region and updating their new changes in workday as per the business requirement and letter.
- Establishing Workday accounts for employees from all regions.
- Updating Termination cases including Abandonment and Absconding.
- Preparing relieving letters for terminated employees.
- Preparing Visa cover letter, standard employment letter.
- Creating new requisition & position number as per the manager's request.
- Providing Delegation Access and Creating Supervisory platform to managers.
- Engaged Knowledge Transfer sessions with the Client and successfully transitioned 2 Processes.
- Efficiently and accurately, respond to HR Queries across various functional areas. Responses provided in a timely manner with a high customer centric approach while maintain the (SLA's).
- Working on all HCM transaction, provide advanced technical support through research, analysis and resolution of customer issues.
- Responsible for massive onboarding of both domestic and international new hires in HCM software - Workday, including an intense pre-boarding process, background check initiations.
Transaction Processing New Associate
Accenture Services Pvt Ltd
10.2015 - 07.2022
- Processing Health Insurance claims for the client based at USA which are sent by Providers and Hospitals using the Mainframe applications by checking the Benefits specified by Policy for the same.
- Achieved and exceeded the set daily targets claims with expected quality.
- Good decision making and problem solving skills.
- Maintain personal health information security as required by US Law 'HIPAA.'
- Help team member’s to improve his quality and learning skills by assisting them in resolving claims.
- Good Team player.
Education
BCOM -
S.K Somaiya College of Science Art And Commerce
Ghatkopar01.2015
Skills
- MS Office (Word, Excel & PowerPoint)
- Leadership
- Interpersonal skills
- Teamwork
- Attention to detail
- Effective communication
- Process documentation
- Customer relationship management
- HR operations support
- Workday administration
- HCM transaction processing
- Problem solving
- Time management
- Knowledge transfer facilitation
Personal Information
- Date of Birth: 06/14/1993
- Nationality: Indian
- Marital Status: Single
Languages
- Hindi
- Marathi
- English
Home
022 65876571
Timeline
HR SERVICE DELIVERY ANALYST
Accenture Services Pvt Ltd
09.2020 - Current
Transaction Processing New Associate
Accenture Services Pvt Ltd
10.2015 - 07.2022
BCOM -
S.K Somaiya College of Science Art And Commerce